425 W 11th St, Los Angeles, CA 90015, USA
Not resolved

I have tried for two days to buy tickets to an event. I had presale access through American Express and the later presale pass code.

Neither worked. Then I tried to call AXS and waiting on line for 53 minutes only to be told that you have to use the website for presale. My error messages have ranged from internal service error, can't set up account, account not recognized, error in my cart and combinations of the above. I am a very good customer of AXS but I am now boycotting them.

Their website sucks and customer service as well.

At least the guy was sympathetic but could not help me. Awful, awful, awful.

Product or Service Mentioned: Axs Event Ticket.

Reason of review: Could not buy tickets.

Preferred solution: Get me some tickets..

Axs Cons: Website sucks.

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