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Reallyyyy upset!

My family event was canceled without notification from AXS.My tickets were purchased on April and were refunded without notification on July. Grrrrrrrrrrr…..

I found out through my credit card statement. On top of that, my event is still selling and the same location/seats are being sold double the price I paid. I feel they refunded my tickets to sell at a higher price since they never expected Soy Luna to be a hit in the US.

I called customer service for an explanation, but a rude lady ignored my request.

I requested to talk to a supervisor after making several calls and I was never able to get a hold of a supervisor. POOOOR SERVICE!

Reason of review: Poor customer service.

I liked: Got total runaround and ignored.

I didn't like: Attitude of staff, Whole process.

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