AXS - TERRIBLE CUSTOMER SERVICE
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New ReviewerI am filing a complaint about the customer service of this company. I have been contacting them over and over again about a requested refund from a cancelled show.
AXS did not contact me directly about the cancelled sho I have spoken to a live person over the phone where they have told me someone will contact me in 24 hours with no follow through. I have tried every avenue to get a hold of their customer service center with no responses. I have evidence of at least 8 attempts. This is unacceptable, especially coming from such a large entertainment company.
The least they can do is acknowledge a loyal customer. I have been on hold for an hour 1 time, with no response.
I find this unacceptable. I have evidence and emails of ALL 8 attempts to reach out in the past week.
Reason of review: Poor customer service.
Monetary Loss: $121.
Preferred solution: Full refund.
AXS Cons: Customer service.
Location: 425 W 11th St, Los Angeles, CA 90015, USA
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