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I have purchased tickets on AXS and haven't received them.

I sent a first message and got an automatic response warning of delays and to resent a template with date, order number etc... if urgent.

It was not urgent, so I thought I would try later.

I did try a few weeks later and got the same response. I sent my request as urgent and got a message telling me that it would be addressed in a maximum of 72 hours.

# days later, no answer.

I resent a message. That was 10 days ago and I have not heard of them.

I am wondering if there is an actual human being in this company.

I am afraid I will have to call but I am already afraid when reading the reviews of their phone customer service...

Product or Service Mentioned: Axs Shipping Service.

Reason of review: Poor customer service.

Axs Cons: Customer service non existant.

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