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1.0
Details
AXS Will Not Send Me My Money
The bottom line is AXS is awful to deal with when trying to obtain money from it after selling tickets. Its ACH transfer system is a failure, perhaps so that it can hold on to money and make money on "the float." The story unfolds as follows. I had to sell tickets...
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16 comments
Anonymous
#1733369

I have a problem where AXS won't even let me add a bank account for transferring my money: I enter in all of my data and theres always this annoying error message that pops up: "Please verify your input data" and it doesn't even tell me what to verify. I had this problem when I was listing my tickets too, but at least the message told me that I can't write a thank you note to my buyer (??!?) Hopefully Ill only have to reload my page once or twice or something stupid like that..

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Review
#1308295 Review #1308295 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Preferred solution
Send me my $700 in one day, and pay me my hourly rate of $540 for wasting an hour of my time.

Axs - Unprofessional/scam

1.0
Details
Axs - Unprofessional/scam
Axs - Unprofessional/scam
I purchased tickets for the AT&T WNBA ALL STAR 2019 at the Mandalay Bay, on 7/28/2019, at 12:30 PM. Ticket Scan # 11384635384690 & 11384517076716. SEC# 122 ROW A SEAT 1 and 2. I filed a complaint on 7/27/2019. I was on the phone for two hours. MISSED the entire game. Due to poor seats. media in the way. ticket holders standing in the way taking pictures. Kids standing in the way. to further make things worse, the guest who were sitting on the floor ware held up at certain time for the player to make a free throw. to no avail. complete MADNESS. I will file a complaint/dispute with B of A and file with a dispute the BETTER BUSINESS BUREAU. contact # 8182629800.
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Review
#1605647 Review #1605647 is a subjective opinion of poster.
Product
Axs At And T Wnba All Star 2019 Basketball Ticket
Pros
  • Got total runaround and ignored
Cons
  • Attitude and way to handle issues
Reason of review
Poor customer service
Loss
$322
Preferred solution
Full refund
Tags
  • Axs Is A Scam

Axs - Error on purchase

1.0
Details
Axs - Error on purchase
Axs - Error on purchase
I’ve spent a week. 24 payment attempts 6 different cards. Over 10 hours on the phone to be cut off twice. Contacted @axs 14 times via Twitter and Facebook and the contact centre. This is not a service. Still trying to book EVO 2019 tickets. FUSTRATED.
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Review
#1594837 Review #1594837 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Were rude and did not want to help
  • Poorly managed for ticket sales
  • Unable to access support
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Worst Customer Service

Axs - Tried to order tickets and after entering all needed bank info pop ups told me there was an "error" and i again submitted bank info from a different credit card and still got the same message

1.0
Details
and directed me to customer service site that proceeded to come up blank! We starting back at the beginning of AXS was told "no more tickets available". unf*cking believable! I at this time am not even sure if both of my credit cards have been charged or not! Very disappointed to say the least.
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Review
#1696578 Review #1696578 is a subjective opinion of poster.
Pros
  • Zero run far away
Cons
  • Unable to purchase tickets online
Reason of review
Order processing issue
Loss
$680
Preferred solution
Full refund
Tags
  • Axs Website
  • Problems
1.0
Details
YES! AXS is holding $465 from an Elton John concert for seats that I sold through AXS a week before the concert. We upgraded to better seats and there was no problem with that purchase. Las Vegas Mobile T Arena is just as guilty because AXS was the one and only way to...
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Review
#1675714 Review #1675714 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • How it is a total scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$465
Preferred solution
Full refund
Tags
  • Poor Customer Care
1.9
Details
I know being able to buy your tickets online is great but what they advertise and what they charge are two totally different things. I thought I would pay around $30 for concert tickets and then found it was $36 so I was already reluctant. But then all the “fees”...
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Review
#1650366 Review #1650366 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • I could use my phone for the concert
Cons
  • What you see advertized is not what you pay
Reason of review
Pricing issue
Loss
$14
Preferred solution
Let the company propose a solution
Tags
  • Pretty much a scam
1.4
Details
Bought 2 pairs of tickets through their app. They were from rellers but the reseller tickets are listed right on their seat map on their site and are "verified and safe". They took my money and sent me a receipt. 6 months later, i check my app (where they send digital...
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Review
#1631113 Review #1631113 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • Three out of four customer service agents friendly
  • First rep seemed to care but was wrong
Cons
  • No understanding or effort to make it right
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Deliver product or service ordered

Axs - Con artists

1.0
Details
Attempted to buy tickets from these losers. Sale didn’t go through. Tried again. Sale didn’t go through. They then charged me twice. No tickets nothing. Call them up and they send say oh yeah that went through. 3 days later. By then I bought tickets for another state. I ask for a refund they said they would do it. Of course nothing. Ask again they say it is their promoters fault. When I ask for their info they close chat. Asked again this time they refund half. And tell me have the bank dispute it. Terrible company that appears to purposely glitch their system so they can quadruple the selling price and keep money for themselves.
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Review
#1662611 Review #1662611 is a subjective opinion of poster.
Pros
  • Zero run far away
Reason of review
Bad quality
Loss
$680
Preferred solution
Full refund

Axs - Horrible company with horrible staff

1.0
Details
I would give this company 0 stars if possible. They stole my money and never sent me tickets. The people I spoke to on live chat were rude and unhelpful. Do not buy from these you won’t get your tickets and you won’t get your money back.
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Review
#1664420 Review #1664420 is a subjective opinion of poster.
Pros
  • Non
Reason of review
Scam
Loss
$25
Preferred solution
Full refund
Tags
  • Refund
  • Axs Horrible

Contact Axs Customer Service

Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

Compare Axs to

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1.4
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Axs - Worthless customer service!

1.6
Details
I bought tickets online & also bought insurance. I can’t go, but I can’t find any way to use the damned insurance to get a refund! I submitted a request several weeks ago & they responded that they would get back to me but I never heard anything. Now the event date is approaching & I’m about to lose $180+ on these damned tickets. AVOID AXS!!
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Review
#1656079 Review #1656079 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • Got total runaround and ignored
Cons
  • No understanding or effort to make it right
  • Difficult in procuring refund
  • Terrible customer service
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
Tags
  • Bad Experience