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1.0
Details
AXS Will Not Send Me My Money
The bottom line is AXS is awful to deal with when trying to obtain money from it after selling tickets. Its ACH transfer system is a failure, perhaps so that it can hold on to money and make money on "the float." The story unfolds as follows. I had to sell tickets...
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17 comments
Anonymous
#1778994

Same issue here. they won't transfer my money and won't pick up.

I've been on hold now for 35 minutes. Another *** app that ties me to my phone and has no customer support.

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Most Helpful
Review
#1308295 Review #1308295 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Preferred solution
Send me my $700 in one day, and pay me my hourly rate of $540 for wasting an hour of my time.
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Axs review: Ticket problem

Axs review - Ticket problem
Axs review - Ticket problem
I bought tickets and they never appeared on my axs account been emailing since last week still nothing and the concert is coming up
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Review
#1724094 Review #1724094 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Axs review in Carrollton, Texas: About an upgrade

1.0
Details
My friend bought tickets (including one for me) to Tool as soon as they went on sale, and the best available at the time were upper bowl on the side. I got online later and found much better seats dead center stage lower bowl. My friend tried to upgrade, but AXS said they would get back to him 24 to 48 hours later, as the better tickets continued to sell out!!! After AXS got back to 2 days later, there were cheaper upper bowl seats available that were center stage, but AXS would not refund the difference, so now we are stuck with the side seats that he got when they went onsale. Tiicketmaster was much more understandinbg and accommodating. I am extremely disappointed in the whole experience getting tickets for this show. What a joke
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Review
#1714073 Review #1714073 is a subjective opinion of poster.

Axs review in Denver, Colorado: Tickets not on app

1.0
Details
Axs review - Tickets not on app
I purchased tickets for decadence and have proof of purchase via my bank statement and the ticket is not appearing on my AXS app
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Review
#1709497 Review #1709497 is a subjective opinion of poster.
Product
Axs Concert Ticket

Axs review: Tried to order tickets and after entering all needed bank info pop ups told me there was an "error" and i again submitted bank info from a different credit card and still got the same message

1.0
Details
and directed me to customer service site that proceeded to come up blank! We starting back at the beginning of AXS was told "no more tickets available". unf*cking believable! I at this time am not even sure if both of my credit cards have been charged or not! Very disappointed to say the least.
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Review
#1696578 Review #1696578 is a subjective opinion of poster.
Product
Axs Website
Pros
  • Zero run far away
Cons
  • Unable to purchase tickets online
Reason of review
Order processing issue
Loss
$680
Preferred solution
Full refund
Tags
  • Axs Website
  • Problems
1.0
Details
I lost 200GBP for ticket that doesn't ever come. or confirmed. This is how they work modus! They didn't sent the email confirmation. They always said everything is fine and contact 72 hours before the event (what kind of term is this???). The response is automatic in...
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Review
#1693102 Review #1693102 is a subjective opinion of poster.
Product
Axs Concert Ticket
1.0
Details
YES! AXS is holding $465 from an Elton John concert for seats that I sold through AXS a week before the concert. We upgraded to better seats and there was no problem with that purchase. Las Vegas Mobile T Arena is just as guilty because AXS was the one and only way to...
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Review
#1675714 Review #1675714 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • How it is a total scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$465
Preferred solution
Full refund
Tags
  • Poor Customer Care

Axs review: Worst Website Ever

tried to by tickets, kept timing out after provided credit info. Later that day I tried again and got tickets. and then I was informed about the two other tickets they charged also. Now I have 4 tickets charge 200 each and they will not reimburse. I have tried selling tickets and constant errors, slow downs nothing seems to work. You are playing Russian roulette with this website.
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Review
#1674971 Review #1674971 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund

Axs review: Tickets not on app

2.8
Details
Incorrect email on account was fixed
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Review
#1669596 Review #1669596 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Axs review: Horrible company with horrible staff

1.0
Details
I would give this company 0 stars if possible. They stole my money and never sent me tickets. The people I spoke to on live chat were rude and unhelpful. Do not buy from these you won’t get your tickets and you won’t get your money back.
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Review
#1664420 Review #1664420 is a subjective opinion of poster.
Pros
  • Non
Reason of review
Scam
Loss
$25
Preferred solution
Full refund
Tags
  • Refund
  • Axs Horrible

Contact Axs Customer Service

Website:
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

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Latest Question

Axs Questions

Axs review: Con artists

1.0
Details
Attempted to buy tickets from these losers. Sale didn’t go through. Tried again. Sale didn’t go through. They then charged me twice. No tickets nothing. Call them up and they send say oh yeah that went through. 3 days later. By then I bought tickets for another state. I ask for a refund they said they would do it. Of course nothing. Ask again they say it is their promoters fault. When I ask for their info they close chat. Asked again this time they refund half. And tell me have the bank dispute it. Terrible company that appears to purposely glitch their system so they can quadruple the selling price and keep money for themselves.
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Review
#1662611 Review #1662611 is a subjective opinion of poster.
Pros
  • Zero run far away
Reason of review
Bad quality
Loss
$680
Preferred solution
Full refund