AXS Reviews
AXS Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AXS has a 1.4 star rating from 483 reviews. 16% would likely recommend. Most consumers report dissatisfaction, with an unfavorable rating share high and very few positive notes. Reviews cite app and website failures, high prices, and frequent requests for refunds.
Key Takeaways for Future Customers
- Expect potential app and website issues when buying tickets; plan alternatives.
- Consider buying ticket insurance and check billing to avoid double charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and long hold times.
- Frequent refund, exchange and cancellation disputes and delayed refunds.
- Problems with transfers, lost tickets, account locks, and suspicious billing.
Positive Feedback
Occasional reports of helpful agents resolving issues after repeated contact.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AXS has a 1.4 star rating from 483 reviews. 16% would likely recommend. Most consumers report dissatisfaction, with an unfavorable rating share high and very few positive notes. Reviews cite app and website failures, high prices, and frequent requests for refunds.
Key Takeaways for Future Customers
- Expect potential app and website issues when buying tickets; plan alternatives.
- Consider buying ticket insurance and check billing to avoid double charges.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and long hold times.
- Frequent refund, exchange and cancellation disputes and delayed refunds.
- Problems with transfers, lost tickets, account locks, and suspicious billing.
Positive Feedback
Occasional reports of helpful agents resolving issues after repeated contact.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
You advertised selling VIP packages, you lied.
- - Purchased the Ultimate VIP package and felt it was a scam.
- - No refund, no upgrade, and no apology; support offered little.
I was on your official site and purchased the Ultimate VIP package, but this was a scam! There was absolutely no help from your customer service, as I was basically told that it's not your problem.
How you let this happen on your site just shows how little you care about your customers and your company. There was no option for a refund, no upgrade option as an apology, not even an actual apology.
- Scams on their
- Website
- No help from customer service
Preferred solution: Apology
User's recommendation: Never use AXS if you want things to be done properly with no security risks.
Van Nuys, California
Deleted email with confirmation number on accident. Would like to get another email.
Ive deleted my ticket confirmation email by accident. I have the credit card info I used to purchase my head trip ticket with.
I would like to atleast know which address my ticket is getting delivered to. Thank you.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santiago, Santiago Metropolitan
AXS account blocked, credit hidden, told to fly to US W
Document everything - every email, every screenshot. File a complaint with the FTC immediately (***).
Contact executive management directly, not just customer support - support agents often can’t escalate real issues. Don’t accept a refund as resolution if the underlying problem isn’t fixed.
I am from Chile. AXS blocked my account without warning and hid my $1,202.20 credit.
For 7 weeks: 20+ tickets closed with zero solutions. Asked for my IP 21 TIMES. Told me IN WRITING 3 times to physically fly to the United States to access a DIGITAL account knowing I had no ticket and am from Chile. My sister flew to Los Angeles.
The credit existed but showed $0.00 deliberately hidden. AXS blocked her immediately after she logged in once. I lost the Coachella 2027 presale forever. 3 formal legal notices to CEO Bryan Perez ZERO responses.
FTC complaint filed Report #20381****. Order #337****.
User's recommendation: Do NOT use AXS if you are an international customer. They will block your account, hide your money, and tell you to fly to the US to access a digital account.
Atlanta, Georgia
Cannot access my tickets for August 19th
Cannot access tickets purchased VIP soundcheck experience for August 19 dogstar at Webster hall and do not know at what time will that start? I have no info available.please help me out
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Lauderdale, Florida
Resolved: My tickets were stolen from our account
- - Account hacked; 2FA changed and tickets transferred.
- - Lost $550; no compensation; 30-day investigation; slow support.
Company fixed the issue and I have been provided with full refund. Be diligent and don’t accept passive answers.
I called support; they said the IT ticket will take 30 days to investigate. The option was to buy 6 new tickets. We did not, and now we are out $550 with no guarantees. This is ridiculous; their system was hacked, their security protocols didn't stand up, and we are out $550.
WTF. The customer support showed no compassion for our situation and our out-of-pocket losses. This makes me wonder if this has happened before.
I have emailed the CEO of the company, Bryan Perez, and he has not responded. Hoping this gets noticed and someone at AXS can take ownership of the problem.
Preferred solution: Full refund
User's recommendation: poor service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redwood City, California
I have been scammed on a transfer of...
- - Ticket transfer scam: one Wallflowers ticket sent, no payment.
- - Can the ticket be voided to prevent use?
- - Asks about options and if AXS can contact buyer.
I have been scammed on a transfer of tickets to the 'Wallflowers' concert at the Mountain Winery on Oct 16th, 2026. This third party wanted to buy my 2 tickets to the concert—Section 10, Row D, seats 5 and 6.
He wanted me to transfer one ticket to him before he paid for both tickets. He wanted to be sure the tickets were legitimate before he paid me. I was asking $243.00 for both tickets. I did transfer in good faith one ticket—Sec 10, Row D, seat 5.
After he got the transfer of the first ticket, he was to make full payment into my PayPal account, and then I would transfer the second ticket. The first transfer was accepted, so I cannot recall the transfer. This person has one of my tickets and won't pay for it or for both tickets. Can this ticket be voided so the person can't use it?
What are my options? I have the email address that I transferred the ticket to—josephmont419@***.com. Is it possible that someone from AXS email this person and let him know that AXS is aware of what has transpired between him and me?
What can be done? At this point, I am willing to attend the concert and watch who sits in that seat I transferred and confront that crook.
Preferred solution: retribution for g being scammed.. Having that ticket voided so it can't be used
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Huntington Park, California
Hello, I am having difficulties with accessing my tickets
- - Tickets bought on AXS yesterday without signing in.
- - Account created after purchase using same email; tickets not visible; found via Bandsintown.
Hello, I am having difficulties accessing my tickets I just bought yesterday through the AXS website. I was not signed in when purchasing them for a Shawn James concert and only created an account afterward.
I created the account with the same email I used to receive the email for my ticket confirmation and yet I still see no sign of them showing up on my app.
Can I please have some assistance with this? Additionally, I initially found the concert through Bandsintown, a third party site.
- Easy to buy tickets
- Easy to lose tickets
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure you sign in and create an account beforehand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
I bought tickets months ago for the Ringo Starr concert at Forest Hills. I paid more than $79 for each of the tickets and now they're worth $48
- - Dynamic pricing devalues tickets you've already bought.
- - It feels like scalping and is unfair to buyers.
So dynamic. Pricing stinks because as a ticket purchaser all my life, you bought tickets to make sure that you were able to go see this artist.
So this is what I did. However, now you lose the value of your tickets that you paid for.
So I will never buy anywhere in a venue that uses dynamic pricing because I don't want to lose the purchase price that I paid. This is a scalping technique, and it's unfair to buyers.
- Cheap tickets if you buy late and it get what is left
Preferred solution: Full refund
User's recommendation: Don't buy tickets for AXS event The price you pay initially is worth less and less and less as time moves on. Definitely only buying from Ticketmaster from now on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a refund
- - Parking is limited near venues in major cities.
- - Seeking a more lenient refund policy; planning to dispute charges.
Don’t buy tickets unless you can resell them
AXS should consider being a little more lenient with their refund policy. I'll have to wait 3 to 5 business days to see.
I'm not willing or even know if I can take a loss or resell these tickets. I will be filing a dispute with my actual bank tomorrow as soon as their office opens and I will get my money back, trust me.
- Able to purchase tickets and have them on your phone
- Poor planning for multiple events in the same area
- Poor refund policy
Preferred solution: Full refund
User's recommendation: Make sure there’s not a sporting event in Pittsburgh the same day that you wanna go to another event or vice versa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, New Hampshire
Tickets we purchased
I have not received an email about what time we can get into the venue. We have VIP2; when we purchased the tickets, we were under the impression that we were in the 15th row.
I need to confirm. Thank you.
Preferred solution: Someone to call me (978) 995-**** the concert is scheduled for Sept25th 2026
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wilmington, Delaware
I bought tickets for Zach Bryan in...
- - Tickets for the artist in Dover can't be transferred.
- - AXS says transfer isn't possible; fees were high and support lacking.
I bought tickets for Zach Bryan in Dover this Saturday. They were a gift for my son.
He lives out of state. I am trying to transfer the tickets to him, but it won't let me. What do I do? I called AXS and they told me I can't transfer them to him.
This is ridiculous. We pay a few hundred to AXS in service fees, and they can't help?
Don't ever buy through AXS. It's robbery!
- Daylight robbery
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lubbock, Texas
Always buy ticket insurance
- - An emergency prevented travel.
- - The staff were very nice.
- - The request was expedited for the next-day concert.
- - Refund or ADA transfer requested; policy denies.
Had a medical emergency with proof of the problem. We could not travel because of it.
Agent taking info was very nice. She had to expedite the request as the concert was a day away. Asking for a refund or at least the ability to transfer name on ADA ticket so someone could use it. Received an email back scolding us for not reading the nontransferable and no refunds.
I get having policies but bad *** happens sometimes.
Buy the insurance. They have no heart.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Resolved: Can’t reset password or get tickets
Bought from Stub Hub - sent to AXS - neither were helpful at all - never got electronic tickets - bought Allyz insurance and that was like pulling teeth to get my money (which I haven't actually seen yet but was told it is coming). They have had my money since 2/9/26 it is 7/28/26 concert was 7/15/26.
I hope they all got out of business.
I am done with concerts - the ticketing set up is BS. Three companies tried to screw me - just done.
spent hours never did get my tickets - endless wasted time and no refund - bought from Stub Hub - they transferred to AXS who wouldn't send the tickets - neither will refund me - also bought worthless insurance that you have to have a catastrophic event to collect - ripped off by 3 companies
just bs - cant get original tickets from Stub hub / must use Asx - can not sign in there - bought insurance- no help there - reported fraud w cc co - no help - ready to go postal - ugh
Preferred solution: Full refund
User's recommendation: never use Stub Hub
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warsaw, Mazovia
Feasibility of app usage
I spent half a day reastablishing the access to my account, finally done. Now I want to get the access to my tickets without any eternal application refreshes and closes and reopenings. Is it possible?
I would like to be able to enter the venue without adventures
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, New Jersey
Ticket transfer
Was told I cant transfer the tickets. After being told yesterday that I could transfer the tickets in side 72 hours of the show. I expressed my discontent about the policy and pretty much told too bad and hung up on.
User's recommendation: Check policy before buying anything from AXS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
No access to tickets
Cannot use their product, at all!
Account totally inaccessible. No app available, won't install.
Multiple devices attempted.
Have a monopoly on certain venues but do not accommodate customers. I will never be able to get concert tickets again.
- For them
- Low cost to provide service because it is subpar
- Cant get concert tickets anymore
Preferred solution: For them to allow people to use more than just their app to present tickets.
User's recommendation: Call the venue and demand they find another platform
About
Event business is the main specialization of AXS. Sports, venues, music and other events are featured on the official site of this company. Here one can purchase tickets and learn all details about entertainments to visit. The site unites information from all over the United States and publishes it in a form of timetable. It consists of upcoming events, today and geographically neighbor events. Stadiums, convention centers, clubs, theaters, arenas and other facilities are featured by the service provider, too. AXS has lots of business partners. American Express company is one of them. It secures payments and assists in their execution.
AXS is ranked 102 out of 400 in Tickets category
USA, UK, Worldwide
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