AXS

I had a horrible experience with this app. I logged in early to wait in line to purchase tickets, and every time I would get into the room to purchase the tickets, I was kicked out.

Then it froze, and when I reached out to the company chat, all they did was apologize and not do anything to help. Of course, by the end of the conversation, all the tickets were sold out for the venue, and there was nothing I could do. They're trying to blame me and make it seem like there's nothing they can do. Horrible company, horrible customer service!

On top of that, they said they had no supervisor or complaint department.

The pictures show me waiting in the queue for nothing. The last one is the frozen screen and time!

Sold a concert ticket and prepared to wait the quoted 7-10 days for payment, which is just ridiculous in and of itself. 13 days later, the payment still had not gone to my account.

After finally finding a way to contact a live person at axs customer service, I started a live chat with a "Crystal M", who has extremely poor communication skills, and was soon "accidentally" disconnected from the chat. Started another one with a different rep, who was better about communicating when she was checking things, but finally said "I see here that the money went back to your axs account today". I said "what does that mean? Why wasn't it deposited to my bank account?", to which she replied that she didn't know and would have to submit a ticket to anorther department and I would hear from them within 24-48 hours.

Unsurprisingly, the 48 hour mark has passed, and I've not been contacted. I finally changed the bank info to have the money sent to one of my debit cards instead, and was given the same "7-10 days" prompt.

So I get to wait that much longer to see if the money will make it to the card, since axs wasn't competent or trustworthy enough to do it right the first time. I'll never put myself in this position with them again.

AXS sold me a ticket with an obstructed view at a premium price, and didn't label it as an obstructed view. It was sold to me as best available and I could have purchased a center row ticket even a week later.

I didn't know it was obstructed until I got to the show and couldn't see half the band. When I contacted AXS they said they "couldn't help where the speakers were placed" and refused to give me a refund, a partial refund, or even an apology for my terrible concert experience. I will never trust them again after this. They don't even try to make things right when they do things that are wrong.

Very unethical. I've also reported them to the BBB for this and reported on Trustpilot