Not resolved

Ordered 3 tickets to see Steve Martin and Martin Short at the Mountain Winery in Saratoga for $300 and when we finally were able to see the tickets in the app there was only one ticket for $300. There was no email with sale confirmation until I contacted AXS weeks after the purchase.

They will not refund us and there is no way to resell a single ticket.

AXS was very difficult to contact by phone and email responses are very brief and entirely automated. This is so frustrating.

I am planning to try and contact Mountain Winery to let them know of the situation, but it is hard for find a phone contact for them.

Product or Service Mentioned: Axs Mountain Winery Event Ticket.

Reason of review: Order processing issue.

Monetary Loss: $300.

Preferred solution: Full refund.

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