91 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Do not purchase tickets through AXS.

My friends and I purchased VIP tickets the exact second they went on presale at the end of April 2018 for a concert at the Fort Worth Convention Center. These tickets were in the pit and cost a total of $800.79.

The venue then changed to the Verizon Theatre in Grand Prairie, which doesn't have a pit but at least we would still be at the front, right? Wrong! AXS sent out very confusing emails in order to transfer our tickets and in the process cancelled our ticket order. After three days of speaking and arguing with the company, who did not try at all to help us despite the fact the situation was entirely their fault, we have the worst VIP seats available.

and on top of that, we had to repurchase these seats for more than we originally paid. The ONLY thing this company has going for them is the wonderful Uzo who has done more to help us than all of her superiors and while I would give 0/5 stars to AXS if I could, I would give Uzo 101/5 and a promotion. Or at least a raise. AXS does not care about their customers at all.

Our ordeal was completely and entirely AXS's fault and they have not helped us one bit. They did not even offer to discount the price for our tickets.

Absolutely terrible company. Seriously, AXS?

Reason of review: Literally everything except Uzo.

Monetary Loss: $22.

Preferred solution: Give me back my original seats :) .

AXS Pros: Uzo.

AXS Cons: Everything else.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

AXS Reviews

  1. 520 reviews
  2. 90 reviews
  3. 40 reviews
  4. 18 reviews
  5. 25 reviews
AXS reviews