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I purchased tickets IN APRIL for two separate concerts that take place next week.

The money was taken out of my bank account immediately after purchases.

However, I have not received my tickets.

I have to resell my tickets because of a family emergency.

I have attempted to contact AXS several times regarding this. I've supplied them with every detail of the purchases, including order numbers, dates of purchase, payment method/card number...

However, AXS has not responded (other than the automatic, generic "we'll get to you" response that everyone receives...)

Yes, I do know how to use Flash Seats, et al. That is not the issue. Other tickets that I have purchased are available.

The issue is that the tickets are nowhere to be found, and AXS will not respond.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Lack of customer service.

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