State: Nevada City: Las Vegas Product: Axs Customer Care Clear all filters (4 of 77 reviews match)
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Axs in Las Vegas, Nevada - FRAUDULENT COMPANY

I'm on hold right now with my credit card company to cancel out my order. I emailed Axs support system and called with no answer to try to inquire as to where my tickets are and have not received a response. I will NEVER do business with this company again!
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Review
#1419280 Review #1419280 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.3
Details
The rating would not be so low if they had a higher quality of customer service representatives. I purchased NHL tickets through this joke of a company as Christmas gifts for my parents. I was trying to print out some form of ticket so I had something to present to...
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Review
#1401253 Review #1401253 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Customer service
  • Not understanding
  • Interruptions
Reason of review
Poor customer service
Tags
  • Poor Customer Care
2.2
Details
Called to inquire about buying tickets for a concert at T-Mobile arena in Las Vegas.I have never bought tickets over the phone before. After waiting 20 minutes on the phone, I spoke to a girl named Harriet. She was extremely rude, and I could barely hear her over the...
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Review
#1049472 Review #1049472 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Harriet
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Jun 14, 2016

Ticketmaster is so much better. I hate using AXS.

Original review posted by user Jun 13, 2016

AXS said they would send a email with a presale password. I never received this email. I wrote them three times and I also called him on the phone. I was told that they do not deal with pre-sales. I was finally able to get the presale pass code through their Facebook...
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1 comment
Anonymous
#1174367

I had the same problem, except I could not receive a password for the presale. The only tickets available now are seated tickets and I really wanted general admission.

Please contact me if you see this.

I would be more than happy to purchase seated tickets and trade them for general admission.

Snikrepda@gmail.com

Review
#865157 Review #865157 is a subjective opinion of poster.
Service
Axs Customer Care
Pros
  • Got total runaround and ignored
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

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