State: Nevada City: Las Vegas Clear all filters (11 of 487 reviews match)
filters
State:
City:
Product:
Show

Axs review in Las Vegas, Nevada: Payments

Update payment info to pay tickets
View full review
Review
#1601767 Review #1601767 is a subjective opinion of poster.
1.3
Details
The rating would not be so low if they had a higher quality of customer service representatives. I purchased NHL tickets through this joke of a company as Christmas gifts for my parents. I was trying to print out some form of ticket so I had something to present to...
View full review
Review
#1401253 Review #1401253 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Customer service
  • Not understanding
  • Interruptions
Reason of review
Poor customer service
Tags
  • Poor Customer Care

Axs review in Las Vegas, Nevada: Horrible experience

1.0
Details
Purchased Andrea Bocelli tickets but was not able to retrieve them in the app. Tried calling several times prior to event and customer service rep couldn’t help-the MGM ticket office actually was able to email me my tickets-will not use AXS again-horrible experience
View full review
Review
#1413034 Review #1413034 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Return, Exchange or Cancellation Policy

Axs review in Las Vegas, Nevada: FRAUDULENT COMPANY

I'm on hold right now with my credit card company to cancel out my order. I emailed Axs support system and called with no answer to try to inquire as to where my tickets are and have not received a response. I will NEVER do business with this company again!
View full review
Review
#1419280 Review #1419280 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Axs review in Las Vegas, Nevada: I can not retrieve my tix and also want to change them

1.0
Details
My account keeps saying you can’t retrieve my tickets and I have emailed you 5 times and I also would like to change the tickets to a different day
View full review
Review
#1261019 Review #1261019 is a subjective opinion of poster.
Product
Axs Jim Gaffigan Event Ticket
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
Called to inquire about buying tickets for a concert at T-Mobile arena in Las Vegas. I have never bought tickets over the phone before. After waiting 20 minutes on the phone, I spoke to a girl named Harriet. She was extremely rude, and I could barely hear her over the...
View full review
Review
#1049472 Review #1049472 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Harriet
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I paid $494 for Rolling Stones tickets but have not received the link for the tickets. I have been trying for days to get through to customer service but get nothing but but busy signals. Advertising a customer service line and saying "your call is important" while...
View full review
1 comment
Anonymous
#1229789

They did the same to me. I called to get a refund and the lady argued with me how she can and will not refund me.

That's its the post office fault. So they wont refund me money for a ticket that has never arrived. It has been 30 days since I ordered my tickets and the event is tomorrow. Still no ticket in the mail.

I call to get a refund and ask to speak to a supervisor and she refused to let me speak to anyone but her.

Then hangs up on me.

THIS TICKET SERVICE IS A SCAM!!!!!

Review
#936769 Review #936769 is a subjective opinion of poster.
Product
Axs Rolling Stones Concert Ticket
Reason of review
Order processing issue
Tags
  • AXS Horrible Customer Service
1.0
Details

Update by user Jun 14, 2016

Ticketmaster is so much better. I hate using AXS.

Original review posted by user Jun 13, 2016

I purchased tickets for the slipknot concert in Las Vegas. The show was canceled and I had to buy new tickets. AXS said they would send a email with a presale password. I never received this email. I wrote them three...
View full review
1 comment
Anonymous
#1174367

I had the same problem, except I could not receive a password for the presale. The only tickets available now are seated tickets and I really wanted general admission.

Please contact me if you see this.

I would be more than happy to purchase seated tickets and trade them for general admission.

Snikrepda@gmail.com

Review
#865157 Review #865157 is a subjective opinion of poster.
Service
Axs Customer Care
Pros
  • Got total runaround and ignored
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
On three separate occasions I attempted to purchase Rolling Stones tickets in Las Vegas, the first pre-sale with a promo code, the second pre-sale for use with American Express, and then the general public on sale. In each instance I had several windows trying to gain...
View full review
Review
#867570 Review #867570 is a subjective opinion of poster.
Product
Axs Website
Cons
  • Endless delay in the waiting room
Reason of review
Poor customer service

Contact Axs Customer Service

Website:
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

Compare Axs to

Axs
Axs
232 reviews
1.5
VS
Ticketmaster
Ticketmaster
232 reviews
1.4
Compare Axs vs Ticketmaster

Latest Question

Axs Questions
1.7
Details
Purchased tickets through them and I found it very unusual the convenience fee was tacked on top of a will call fee and live entertainment tax. I wanted to just print out my tickets however only will call was option so I guess they could make 14,000*7 and force...
View full review
Review
#887377 Review #887377 is a subjective opinion of poster.
Product
Axs Basketball Ticket
Cons
  • Customer service
  • Whole process
Reason of review
Poor customer service