State: Hesse Product: Axs Concert Ticket Clear all filters (1 of 83 reviews match)

Axs in Frankfurt, Hesse - Broken processes and very slow customer service

I had to buy tickets trough AXS in 2018 and 2019 for 5-6 times now and the process did NOT work every single time. Always the same problem: I get the confirmation email (at least that works) and then no ticket following. I choose E-Ticket for convenience and downloaded their app. Now with every ticket so far, when I try to get the ticket in my app it says I can't find it because I choose a different delivery method like standard mail. Calling their customer service is a nightmare, waited at least 30 minutes every time, most times more. Submitting a web ticket on their suprt website only helped after asking for updates several times. This company is a nightmare and it's annoying that you have to use them if the concert is taking place in certain locations.
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#1504663 Review #1504663 is a subjective opinion of poster.
Axs Concert Ticket

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