Purchased VIP package (they make you buy two(2) tickets, even if you want only one(1) ticket. Only an hour later was advised of a cancer problem in immediate family.
Requested refund, and ability to verify with Oncologist. Days later advised no refund regardless of reasons. This after purchasing DOZENS of VIP packages from them over the years. Then, referred to Caesars Palace Box Office, who were rude and offensive and would make no allowances whatsoever.
Then, placed ad to re-sell on Stub Hub (AXS's partner site), and found that Caesars and/or AXS did not list "Trusted Resale Tickets" (Stub Hub) on their ticket Website for only the May 6th date in question; thus making it difficult if not impossible to re-sell these VIP front row seats. Lost over $3,000.00.
Product or Service Mentioned: Axs Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $3200.
Preferred solution: Full refund.
Axs Cons: No refund policy under any circumstances, Horrible customer service.