State: England Product: Axs Concert Ticket Clear all filters (3 of 83 reviews match)
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1.0
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AXS sucks. Bought tickets for a concert at the O2 Arena. Received the tickets no problem. Then about a week before the concert I got two more tickets. No explanation, just the tickets. I thought they must have made a mistake and thought about selling them on but then...
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Anonymous
#1151133

Not at all surprised about this as I have recently had a problem with AXS at the O2. Tickets when received looked as if they were not together.

On telephoning AXS they confirmed that this was indeed the case and insisted that I had agreed to separate seating when I booked online. They refused to help at all. I did a dummy booking on their website and you had to specifically opt to have separate seats and the default was "no". I am sure that I did not do this and emailed them pointing all of this out.

I have just been fobbed off and told it was all my fault. I chose not to attend the concert because I didn't want to spend an evening sitting with strangers. It was particularly sad for me (apart from costing a lot) because it was a much anticipated night out together and a break from caring for our disabled son.

Pointed this out too, but just ignored. Horrible company to deal with.

Review
#836595 Review #836595 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • Got total runaround and ignored
Cons
  • Unable to select any tickets when showing they are there
  • Refund policy
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

Axs in London, England - Absoulute joke

1.8
Details
Their website is appalling, get through after being in the waiting room for over an hour to then select 4 seats in any area and to be told that none are available. I tried selecting 1 seat in any area none available, any date selected none available. if they are sold out then tell us! i have now been on thier website for 2 hours and no tickets. the waiting room is *** ***. Disgusting service and why did the O2 choose these I do not know! I try to avoid AXS at every cost but when its the only choice for events i have no option. Ridiculous
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Review
#746529 Review #746529 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • Whole process
  • Website
  • Unable to select any tickets when showing they are there
Reason of review
Rubbish and pathetic website
Preferred solution
Let the company propose a solution
Tags
  • Axs Misleads Customers
  • Adele Tickets
  • Axs Website

Axs Concert Ticket Review

1.0
Details
Do not use these criminals iv been in a que for 1 hour got no tickets yet in that time tickets were advertised on all the resale sites at extortionate prices
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Review
#744950 Review #744950 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Not as described/ advertised

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
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