Not resolved

Why MGM would use this company???. I will NEVER purchase tickets from EVER again.

Purchased tickets for concert of Jimmy Buffett and Huey Lewis for October 20, 2018. Huey Lewis cancelled all remaining 2018 dates. I started contacting, received only one reply to my numerous e-mails. That e-mail guided me to their website.

Website said cancelled concerts would be refunded within 5 - 7 days. NEVER received a refund. I called numerous times to both MGM and - each pointed finger at the other, saying the OTHER had to approve refund. I finally had to dispute the charge on my credit card.

HORRIBLE customer service. SHAME on MGM for making me use this ticketing service.

Product or Service Mentioned: Axs Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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