Why MGM would use this company???. I will NEVER purchase tickets from AXS.com EVER again.
Purchased tickets for concert of Jimmy Buffett and Huey Lewis for October 20, 2018. Huey Lewis cancelled all remaining 2018 dates. I started contacting AXS.com, received only one reply to my numerous e-mails. That e-mail guided me to their website.
Website said cancelled concerts would be refunded within 5 - 7 days. NEVER received a refund. I called numerous times to both MGM and AXS.com - each pointed finger at the other, saying the OTHER had to approve refund. I finally had to dispute the charge on my credit card.
HORRIBLE customer service. SHAME on MGM for making me use this ticketing service.
Product or Service Mentioned: Axs Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.