Contact Information

Axs Phone Numbers

Toll-Free Number:

  • (888) 929-7849
  • (925) 357-4228 Outside US & Canada
  • (888) 929-7849
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Currently you can call only US numbers.

Corporate Office Address:

Los Angeles, California
United States

Other Info:

Guest Services Team Hours:
Monday - Sunday 9am - 11pm EST

Help in Social Networks:

Summary of Axs Customer Service Calls

2330 TOTAL
CALLS
78% SUCCESSFUL
CONNECTIONS
06:17 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Axs to Ask about:

Product/ Service Question:

  • “Cant find tickets.”
  • “Buying tix”
  • “Buy tickets”

Request for Information Question:

  • “Questions about purchasing tickets for Robin Thicke & Fantasia concert Dec 6, 2019”
  • “Ask about tickets”
  • “Ticket question”

Shipping and Delivery Question:

  • “I haven't gotten my ticket”
  • “Update shipping address”
  • “Change shipping address”

Payments and Charges Question:

  • “Ticket payment”
  • “Charged for tickets I didn't buy”
  • “Payment issue”

Refund Question:

  • “Refund”
  • “Ticket refund” , Review #1380747
  • “I want a refund” , Review # 1379445

Account Question:

  • “Tickets aren’t in my account”
  • “Cant login”
  • “Account disabled”

Cards Question:

  • “Purchasing ticketsProblem purchasing tickets with American Express card”
  • “Credit card”
  • “Im tryinh to resale my tickets but the site wony allow me because i need to add a credit card.”

Website/ Application Question:

  • “Website fails to complete transaction”
  • “This website isn’t working”
  • “Tickets were not sent to website”

Activation/ Cancellation Question:

  • “Cancelled tickets?”
  • “The concert for August 25 invasion del corrido was canceled and I was notified on August 1 it August 14 and haven’t had my money refunded yet”
  • “Cancell ticket Clippers partial season tickets”

Return/ Replace Question:

  • “No return call about problems”
  • “Returning tickets”
  • “Return”

Staff Question:

  • “Customer service have not received my tickets”

Other Question:

  • “Tickets”
  • “Ticket purchase error”
  • “Ticket issue”

Axs Rating Stats

1.5 out of 5 stars
based on 274 reviews
See all 484 reviews

Rating trend

About

Top Axs Services

Customer Care, Shipping Service, Deal

Top Axs Products

Concert Ticket, Website, Event Ticket

Axs Pros and Cons

Pros: Got total runaround and ignored, Zero run far away, Three out of four customer service agents friendly, Ppl on the phone were nice, Uzo

Cons: Horrible customer service, Whole process, Terrible customer service, Were rude and did not want to help, Fraudulent business practices

Summary

Event business is the main specialization of AXS. Sports, venues, music and other events are featured on the official site of this company. Here one can purchase tickets and learn all details about entertainments to visit. The site unites information from all over the United States and publishes it in a form of timetable. It consists of upcoming events, today and geographically neighbor events. Stadiums, convention centers, clubs, theaters, arenas and other facilities are featured by the service provider, too. AXS has lots of business partners. American Express company is one of them. It secures payments and assists in their execution.

Axs reviews and complaints

Axs is ranked 16 out of 267 in Tickets category

Area Served

USA, UK, Worldwide

Payment Methods

American ExpressVISAMasterCard

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Axs Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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