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This month the number of AXS customer service requests is much higher than usual.

Contact AXS Customer Service

How to Reach a Person at AXS

Verified Contact Information

Toll-Free Number:

  • 1-888-929-7849
Call Now
Send Message

Customer Service:

  • 1-925-357-4228
    Outside US and Canada

Customer Service:

apps.android@axs.com
Mobile App

Legal:

privacy@axs.com
Privacy Inquiries
dpo@axs.com
dra_optout@axs.com
legal@axs.com

Media:

adsales@axs.com
Advertising Inquiries
guestservices@axs.com

AXS Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular AXS Phone Number
1 (888) 929-7849
Average Hold Time
00:05:49
Average Calls duration
6 minutes
Most Popular AXS Email Address
guestservices@AXS.com
AXS Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
View full overview

How to Contact AXS Customer Service?

You can contact AXS customer service using their toll-free phone number at 1-888-929-7849. Clients can use the mentioned number any time of the day to get in touch with their customer service team. Similarly, If you are trying to contact the company support team outside the United States and Canada, dial 1-925-357-4228. The care team is available to help you with various inquiries and issues, ensuring that they cater to the needs of their diverse customer base. You can call the mentioned number during the customer service hours and have your issues resolved.

AXS corporate office is at 425 W. 11th Street, Suite 100, Los Angeles, California 90015, United States. This headquarters address is the heart of the company's operation and is the focal point for various business functions. It is also the primary contact point for the support team for corporate inquiries, collaborations, investor relations, and general communications. Please contact it if you require assistance or wish to engage with the company support team, Which welcomes your inquiries and business-related interactions.

AXS prioritizes customer support to ensure all the doubts and queries of the customers are well taken care of. Therefore, the company's support team offers enough hours for clients to have their issues solved. If you are looking to get in touch with the company support, it's recommended that you contact the team during business hours. The AXS customer service hours from Monday to Friday are between 8 AM and 10 PM CST and between 12 PM and 8 PM on weekends. If you need assistance outside these hours, browse the frequently asked questions on the official website. You will find answers to almost any queries- from exchange and shipping to loyalist rewards and credit cards.

Customers can also contact the company’s customer service via their official website. To do so, head to the AXS website, scroll down to the bottom of the home page, and click on the 'Contact Us' option. There, you will find multiple support topics solutions, including assistance for account issues, tickets, event changes, app, and general questions. Alternatively, customers can also find the Have a Question icon, which you can click on to start chatting with the virtual assistant of the AXS customer service team.

PissedConsumer Club

Contact Information

AXS Website:

AXS Help Center:

Corporate Office Address:

AXS Group LLC
110 East 9th Street, Suite B800
Los Angeles, California 90079
United States

Other Info (opening hours):

Hours (CST):

Monday - Friday: 8:00am - 10:00pm

Saturday - Sunday: 12:00pm - 8:00pm

More contact details

How Customers Rate AXS Support?

4.2 / 5
Good

Based on 10.5K calls to AXS customer support through PissedConsumer.com and 23 survey responses.

Total Calls
10.5K
Avg Call Duration
06:10
Issues Resolved
9%

Why Customers Call AXS?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 39%
  • Product/ Service 14%
  • Account 11%
  • Request for Information 11%
  • Refund 8%
  • Shipping and Delivery 6%
  • Payments and Charges 4%
  • Return/ Replace 2%
  • Website/ Application 2%
  • Activation/ Cancellation 2%
  • Cards <1%
  • Staff <1%
  • Payments & Transfers <1%
  • Employment <1%
  • Fraud & Security Issues <1%
  • Streaming Services <1%
  • Booking and Reservation Issues <1%
  • Phone & Devices <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

39%
  • "Tickets"
  • "To get my money from selling tickets"
  • "Ticketing"

Product/ Service

14%
  • "Ticket purchase"
  • "I can't access this email anymore"
  • "Can't access email and need tickets"

Account

11%
  • "Unusual email in my account"
  • "Account issue with email"
  • "account"

Request for Information

11%
  • "Ticket help"
  • "Order help"
  • "How to Access Ticket."

Refund

8%
  • "Ticket refund"
  • "Refund for canceled tickets"
  • "Refund"

Shipping and Delivery

6%
  • "Ticket not arrived"
  • "Tickets not deliverd"
  • "Ticket not received"

Payments and Charges

4%
  • "Unable to add payout method to sell tickets"
  • "Paid for tickets, where are they"
  • "Haven't received payment"

Return/ Replace

2%
  • "Name changes change name"
  • "Email change"
  • "Bought ticket for wrong date"

Website/ Application

2%
  • "App NOT working can't get tickets for tomorrow show"
  • "Your website and app sucks can't buy anything"
  • "Axs app issues"

Activation/ Cancellation

2%
  • "Cancellation of tickets!"
  • "Cancelation"
  • "I want to cancel or change my tickets"

Cards

<1%
  • "Gift card issues"
  • "My card will not go thru to buy tickets"
  • "Compromised card need to make payment"

Staff

<1%
  • "Customer service"
  • "Customer service problems with a refund"
  • "Not using your services again."

Payments & Transfers

<1%
  • "Payout"
  • "Funds"
  • "Cash out"

Employment

<1%
  • "Issue with Stubhub salw transfer"
  • "1099 form"
  • "Asking me for complete forms for 1099"

Fraud & Security Issues

<1%
  • "Scammed"
  • "Security"

Streaming Services

<1%
  • "Did notvreceive my tickets !!"
  • "Livestream on my smart tv"

Booking and Reservation Issues

<1%
  • "Ticket"

Phone & Devices

<1%
  • "Lost phone"

Claims & Legal Issues

<1%
  • "Claim"

Compare AXS Customer Service To

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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