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Summary of AXS Customer Service Calls

1812 TOTAL CALLS
80% SUCCESSFUL CONNECTIONS
05:53 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact AXS to Ask about:

Product/ Service:

  • “Need to buy Anita Baker tickets for Sept 14 performance”
  • “Can't find tickets”
  • “It won’t let me buy a ticket”

Request for Information:

  • “Tickets question concerning reschedule tickets”
  • “Need my confirmation number”
  • “Ticket questions”

Shipping and Delivery:

  • “I sold my ticket! Where is the money”
  • “Didnt get my flash seats”
  • “E-tickets never delivered”

Payments and Charges:

  • “Payment issue”
  • “Charged more than once”
  • “Unauthorized payment”

Account:

  • “One of my tickets not showing up in account”
  • “Login issues”
  • “Accountclosed”

Refund:

  • “I want a refund”
  • “Refund”
  • “Ticket refund and haven’t received access code”

Cards:

  • “I want to buy my 3 tickets with 2 different cards”
  • “Card problem”
  • “I can’t change my credit card”

Website/ Application:

  • “Tickets were not sent to website”
  • “App question”
  • “Website sends me to a black page when trying to buy tickets”

Activation/ Cancellation:

  • “The concert for August 25 invasion del corrido was canceled and I was notified on August 1 it August 14 and haven’t had my money refunded yet”
  • “Cancell ticket Clippers partial season tickets”
  • “Cancelled tickets?”

Return/ Replace:

  • “Changing seats”
  • “Ticket replacement”
  • “Returning my tickets”

Other:

  • “BS concert experiencr with flash tickets”
  • “Purchase tickets to UFC 229”
  • “Ticket ordee”

About AXS

Top 5 AXS Services

Customer Care, Shipping Service, Deal

Top 5 Likes about AXS

Got total runaround and ignored, Uzo, Ppl on the phone were nice, How they deleted my other reviews, Ability to purchase front row seats

Top 5 Dislikes about AXS

Horrible customer service, Whole process, Fact that their customer service does not answer the phone, Were rude and did not want to help, Website

Summary

Event business is the main specialization of AXS. Sports, venues, music and other events are featured on the official site of this company. Here one can purchase tickets and learn all details about entertainments to visit. The site unites information from all over the United States and publishes it in a form of timetable. It consists of upcoming events, today and geographically neighbor events. Stadiums, convention centers, clubs, theaters, arenas and other facilities are featured by the service provider, too. AXS has lots of business partners. American Express company is one of them. It secures payments and assists in their execution.

AXS reviews and complaints

AXS is ranked 21 out of 149 in Tickets category

Area Served

USA, UK, Worldwide

Payment Methods

American ExpressVISAMasterCard

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AXS Stats

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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