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Summary of Axs Customer Service Calls

842 TOTAL CALLS
70% SUCCESSFUL CONNECTIONS
05:37 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Axs to Ask about:

Payments and Charges:

  • “Charged twice”
  • “Latin billbooard tikets show”
  • “Charged 4 times”

Refund:

  • “I want a refund”
  • “Refund”

Cards:

  • “Credit card problems”
  • “I wanted to know how i Can put my card information in before purchasing a ticket”

Website/ Application:

  • “Website sends me to a black page when trying to buy tickets”
  • “Website failure”
  • “Website questions”

Shipping and Delivery:

  • “Email ticket delivery”
  • “Change shipping address”
  • “Undelivered tickets”

Account:

  • “Tickets aren’t in my account”
  • “Forgot the password to the email account”
  • “Cant cteate account to check out for presale”

Return/ Replace:

  • “Returning my tickets”

Cancellation:

  • “Cancellation of event”

Product/ Service quality:

  • “Price of tickets / quality”

Other:

  • “No email for parking pass”
  • “I can not retrieve my tix and also want to change them”
  • “Haven’t received my eticket for celine dion for may 24th”

About Axs

Top 5 Axs Services

Customer Care, Shipping Service, Deal

Top 5 Likes about Axs

Got total runaround and ignored, How they deleted my other reviews

Top 5 Dislikes about Axs

Customer service, Whole process, Fact that their customer service does not answer the phone, Were rude and did not want to help, Website

Summary

Event business is the main specialization of AXS. Sports, venues, music and other events are featured on the official site of this company. Here one can purchase tickets and learn all details about entertainments to visit. The site unites information from all over the United States and publishes it in a form of timetable. It consists of upcoming events, today and geographically neighbor events. Stadiums, convention centers, clubs, theaters, arenas and other facilities are featured by the service provider, too. AXS has lots of business partners. American Express company is one of them. It secures payments and assists in their execution.

Axs reviews and complaints

Axs is ranked 27 out of 144 in Tickets category

Payment Methods

American ExpressVISAMasterCard

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Axs Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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Products and Services Sold by Axs