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Contact AXS Customer Service

AXS Phone Numbers and Emails

Toll-Free Number:

  • (888) 929-7849
Call customer service
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Customer Service:

  • (925) 357-4228
    Outside US and Canada

AXS Emails:

Legal
Privacy Inquiries
Media
Advertising Inquiries
guestservices@axs.com
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AXS Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • AXS Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email

  • The best phone number to call AXS is 8889297849. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 66% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as AXS may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview ›

How to Contact AXS Customer Service?

Most Popular Number:

(888) 929-7849
Total calls: 8 413 Issues resolved: 242 Last call: Dec 5, 2025

You can contact AXS customer service using their toll-free phone number at 1-888-929-7849. Clients can use the mentioned number any time of the day to get in touch with their customer service team. Similarly, If you are trying to contact the company support team outside the United States and Canada, dial 1-925-357-4228. The care team is available to help you with various inquiries and issues, ensuring that they cater to the needs of their diverse customer base. You can call the mentioned number during the customer service hours and have your issues resolved.

AXS corporate office is at 425 W. 11th Street, Suite 100, Los Angeles, California 90015, United States. This headquarters address is the heart of the company's operation and is the focal point for various business functions. It is also the primary contact point for the support team for corporate inquiries, collaborations, investor relations, and general communications. Please contact it if you require assistance or wish to engage with the company support team, Which welcomes your inquiries and business-related interactions.

AXS prioritizes customer support to ensure all the doubts and queries of the customers are well taken care of. Therefore, the company's support team offers enough hours for clients to have their issues solved. If you are looking to get in touch with the company support, it's recommended that you contact the team during business hours. The AXS customer service hours from Monday to Friday are between 8 AM and 10 PM CST and between 12 PM and 8 PM on weekends. If you need assistance outside these hours, browse the frequently asked questions on the official website. You will find answers to almost any queries- from exchange and shipping to loyalist rewards and credit cards.

Customers can also contact the company’s customer service via their official website. To do so, head to the AXS website, scroll down to the bottom of the home page, and click on the 'Contact Us' option. There, you will find multiple support topics solutions, including assistance for account issues, tickets, event changes, app, and general questions. Alternatively, customers can also find the Have a Question icon, which you can click on to start chatting with the virtual assistant of the AXS customer service team.

PissedConsumer Club

Contact Information

AXS Website:

AXS Help Center:

Corporate Office Address:

AXS Group LLC
425 W. 11th St., Suite 100
Los Angeles, California 90015
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 AM - 10:00 PM (CST)

Saturday - Sunday: 12:00 PM - 8:00 PM (CST)

More contact details

AXS Customer Service Reviews

1.3 / 5
Bad
See all 1.2K reviews
Guest-6866251
Waited over 2 hours for a live chat
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I had tickets to an event. The artist canceled the show so naturally I would want a refund.

It has been 3 months and I have yet to receive a refund. I have been trying to get ahold of a live person for hours now. Terrible customer service. I will never buy from them again.

Avoid AXS at all costs! You wont regret it.

Teri Whi
Solving issues
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Needed to change phone and email.
No customer service to call and resolve
Live chat is a joke cant get ahold of anyone.

Kalee H Ptc
AXS admitted their error cost me $ — now refusing to make it right

I am extremely disappointed with AXS. I purchased concert tickets for $895 and later listed them for resale at $770.

AXS sent me an email confirming my tickets were listed, but they later admitted the tickets were never actually posted due to their system error. Because of this, the tickets expired unsold and I lost my money.
I opened multiple support tickets with no response. When I finally called, I was told nothing could be done and that escalation wasnt possibleuntil I mentioned filing a BBB complaint, at which point it was suddenly "escalated" but no one has followed up.

Even though AXS admitted fault, they refused to provide any resolution or even share the chat logs where they acknowledged the error.
After years as a loyal customer, Im shocked at how poorly this was handled. AXSs platform failure cost me hundreds of dollars, and their customer service has made it clear they will not stand behind their own mistakes.

Harlo Wta
Awful Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I transferred tickets to a friend via phone number. She received a text message but when she clicked on the link, nothing showed up in her account.

We tried to get her tickets for over 30 minutes when we called customer service. The rep was absolutely the worst human to speak to. Complete unhelpful and incredibly rude. She told me that I shouldve put in her email instead of her number, to which I asked why there was an option for a phone number then.

She told me they were supposed to remove that option, and I plainly told me they clearly hadnt and I am at the event with no tickets. She kept telling me the same thing over and over, and I quickly became frustrated with her. She also hung up on me.

Thankfully, the event itself was able to pull up the tickets and let us all in, but I was so angry at the poor customer service I experienced. Im sorry that the customer rep hates her job, but at least she should do it correctly.

How Good is AXS's Customer Service?

Brandin Bgs
Brandin Bgs
Feels Disappointed | Jun 29, 2025

difficult customer service .. zero ! the chat is wack and super poor AI or jack a lopes that run it ..kicks you off like 15 times .. i like the concert tix here .. but if you have any kind of trouble what so ever you are so screwed …horrific to be soooooo poorly run in 2025 !

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Zayla Kaw
Zayla Kaw
Feels Disappointed | Oct 06, 2024

I couldn't understand the person I was talking to. Couldn't understand direction given

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Jadence Jaq
Jadence Jaq
Feels Neutral | Sep 11, 2024

Xxxxxx

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Victoria H Ysp
Victoria H Ysp
Feels Disappointed | Jul 10, 2024

No response from Customer Service

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Karen T Ppj
Karen T Ppj
Feels Satisfied | Jun 15, 2024

Sandra was amazing

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Sevanna Qry
Sevanna Qry
Feels Disappointed | Jun 07, 2024

They can't seem to help me get my money back I have been trying to sell 4 of my 8 tickets and when I press list it comes back oops something went wrong try again later I have tried again later about 20 times and I get the same message I am very frustrated.

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Summary of AXS Customer Service Calls

9.8K TOTAL
CALLS
06:17 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call AXS?

Product/ Service Question:

  • “Can’t find tickets”
  • “AXS audio is not working correctly”
  • “Cannot access my tickets”

Request for Information Question:

  • “Help accessing my acct”
  • “Can’t get help with the app”
  • “To check on my tickets to see if they have been sold yet”

Account Question:

  • “Logged out of account”
  • “I cannot log into my account”
  • “Cannot log into app”

Refund Question:

  • “Refund”
  • “Refund for tickets”
  • “Refund for a ticket due to making a payment plan twice.”

Shipping and Delivery Question:

  • “Didn't receive email confirmation for Billy string ryman”
  • “Have not received Tickets for string cheese incident on Friday, August 8”
  • “Can’t buy VIP package ticket for JJ on your website”

Payments and Charges Question:

  • “I was charged twice $273.50 on 11/15 and $273.50 on 11/17”
  • “Fraudulent charges to credit card”
  • “Payment plan”

Return/ Replace Question:

  • “Need to change my phone number in the account so i can log in”
  • “Change my number in my account”
  • “Last name is incorrect on account”

Activation/ Cancellation Question:

  • “Regarding event cancelling”
  • “Cancel my card not interested please”
  • “Cancel Tickets”

Website/ Application Question:

  • “Website”
  • “Ticket disappeared from app and can’t reset password”
  • “App won’t open”

Cards Question:

  • “Gift card issues”
  • “My card will not go thru to buy tickets”
  • “Compromised card need to make payment”

Staff Question:

  • “Customer service problems with a refund”
  • “Not using your services again.”
  • “Your service is a lie”

Employment Question:

  • “1099 form”
  • “Asking me for complete forms for 1099”
  • “Trying to sell tickets through stubhub, unable to do so?”

Other Question:

  • “Missing tickets”
  • “To sell my tickets”
  • “Tickets”

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