Axs Contact Information

Toll-Free Number:

  • (888) 929-7849
  • (925) 357-4228 Outside US & Canada
  • (888) 929-7849

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

Los Angeles, California
United States

Other Info:

Guest Services Team Hours:
Monday - Sunday 9am - 11pm EST

Social Networks:

Summary of Axs Customer Service Calls

2145 TOTAL CALLS
81% SUCCESSFUL CONNECTIONS
06:02 AVG CALL DURATION
15% ISSUES RESOLVED

Customers Contact Axs to Ask about:

Product/ Service:

  • “Can’t book tickets”
  • “I buy a ticket and they give me they don't give me track number”
  • “Did not order tickets through you order issues”

Request for Information:

  • “Check my tickets, email not working”
  • “Children tickets question”
  • “Checking validity”

Shipping and Delivery:

  • “I sold my ticket! Where is the money”
  • “Tickets not deliveres”
  • “Tickets not delivered, concert today!”

Payments and Charges:

  • “I was charged 4 thousand dollars and im waiting on my refund that never came”
  • “Haven’t received payment for selling tickets and it’s been over a week”
  • “I order some tickets for October 28 prayers in la thru Facebook I was charge but never received an email of my comfortmation number”

Refund:

  • “Ticket refund”
  • “I need a refund for a cancelled show”
  • “Can't find refund in acct”

Account:

  • “Can't create account”
  • “Tickets aren’t in my account and I have Receipt”
  • “One of my tickets not showing up in account”

Cards:

  • “Submit new card info for missed payment plan payment”
  • “Dont have card anymore”
  • “Credit card change”

Website/ Application:

  • “Tickets were not sent to website”
  • “App question”
  • “Website sends me to a black page when trying to buy tickets”

Activation/ Cancellation:

  • “Cancelled tickets?”
  • “The concert for August 25 invasion del corrido was canceled and I was notified on August 1 it August 14 and haven’t had my money refunded yet”
  • “Cancell ticket Clippers partial season tickets”

Return/ Replace:

  • “Return”
  • “Changing seats”
  • “Ticket replacement”

Staff:

  • “Customer service have not received my tickets”

Other:

  • “Presale for bret young”
  • “Can’t purchase tickets”
  • “Can’t retrieve tickets”

Axs Rating Stats

1.5 out of 5 stars
based on 246 reviews
See all 438 reviews reviews

Rating stats

  1. 180 reviews
  2. 40 reviews
  3. 13 reviews
  4. 6 reviews
  5. 7 reviews

Rating trend

About Axs

Top 5 Axs Services

Customer Care, Shipping Service, Deal

Top 5 Likes about Axs

Got total runaround and ignored, Uzo, Ppl on the phone were nice, How they deleted my other reviews, Ability to purchase front row seats

Top 5 Dislikes about Axs

Customer service, Whole process, Fact that their customer service does not answer the phone, Were rude and did not want to help, Fraudulent business practices

Summary

Event business is the main specialization of AXS. Sports, venues, music and other events are featured on the official site of this company. Here one can purchase tickets and learn all details about entertainments to visit. The site unites information from all over the United States and publishes it in a form of timetable. It consists of upcoming events, today and geographically neighbor events. Stadiums, convention centers, clubs, theaters, arenas and other facilities are featured by the service provider, too. AXS has lots of business partners. American Express company is one of them. It secures payments and assists in their execution.

Axs reviews and complaints

Axs is ranked 15 out of 239 in Tickets category

Area Served

USA, UK, Worldwide

Payment Methods

American ExpressVISAMasterCard

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Axs Stats

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Number of Reviews

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Number of Calls

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