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Axs review in Liverpool, England: Diabolical

1.0
Details
Overcharge, excessive admin fees and don't deliver ontime and expect customers to spend an unreasonable amount of time chasing tickets. #
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Review
#1662406 Review #1662406 is a subjective opinion of poster.

Axs review: Worthless customer service!

1.6
Details
I bought tickets online & also bought insurance. I can’t go, but I can’t find any way to use the damned insurance to get a refund! I submitted a request several weeks ago & they responded that they would get back to me but I never heard anything. Now the event date is approaching & I’m about to lose $180+ on these damned tickets. AVOID AXS!!
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Review
#1656079 Review #1656079 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • Got total runaround and ignored
Cons
  • Terrible customer service
  • No understanding or effort to make it right
  • Difficult in procuring refund
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
Tags
  • Bad Experience

Axs review in Phoenix, Arizona: Worst experience ever

1.0
Details
Been waiting over 3 hours to get help via phone and live chat just to update payment info since they can’t offer that self service! This is ridiculous, by far the absolute worst customer service experience in my entire life hands down! It’s embarrassing for DayNVegas to use AXS with their tickets. Wish there was 0 star rating.
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Review
#1653406 Review #1653406 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
1.9
Details
I know being able to buy your tickets online is great but what they advertise and what they charge are two totally different things. I thought I would pay around $30 for concert tickets and then found it was $36 so I was already reluctant. But then all the “fees”...
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Review
#1650366 Review #1650366 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • I could use my phone for the concert
Cons
  • What you see advertized is not what you pay
Reason of review
Pricing issue
Loss
$14
Preferred solution
Let the company propose a solution
Tags
  • Pretty much a scam
1.4
Details
Bought 2 pairs of tickets through their app. They were from rellers but the reseller tickets are listed right on their seat map on their site and are "verified and safe". They took my money and sent me a receipt. 6 months later, i check my app (where they send digital...
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Review
#1631113 Review #1631113 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • First rep seemed to care but was wrong
  • Three out of four customer service agents friendly
Cons
  • No understanding or effort to make it right
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Deliver product or service ordered

Axs review: Unprofessional/scam

1.0
Details
Axs review - Unprofessional/scam
Axs review - Unprofessional/scam
I purchased tickets for the AT&T WNBA ALL STAR 2019 at the Mandalay Bay, on 7/28/2019, at 12:30 PM. Ticket Scan # 11384635384690 & 11384517076716. SEC# 122 ROW A SEAT 1 and 2. I filed a complaint on 7/27/2019. I was on the phone for two hours. MISSED the entire game. Due to poor seats. media in the way. ticket holders standing in the way taking pictures. Kids standing in the way. to further make things worse, the guest who were sitting on the floor ware held up at certain time for the player to make a free throw. to no avail. complete MADNESS. I will file a complaint/dispute with B of A and file with a dispute the BETTER BUSINESS BUREAU. contact # 8182629800.
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Review
#1605647 Review #1605647 is a subjective opinion of poster.
Product
Axs At And T Wnba All Star 2019 Basketball Ticket
Pros
  • Got total runaround and ignored
Cons
  • Attitude and way to handle issues
Reason of review
Poor customer service
Loss
$322
Preferred solution
Full refund
Tags
  • Axs Is A Scam

Axs review in Las Vegas, Nevada: Payments

Update payment info to pay tickets
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Review
#1601767 Review #1601767 is a subjective opinion of poster.

Axs review: Extra fees for their screw-up

1.0
Details
This service literally does not work. Had to pay extra for will-call because tickets never arrived by email, were not showing in my account and when I called customer service they were unwilling to make it right. VENDORS, DO NOT USE THIS SERVICE, YOUR CUSTOMERS WILL HATE YOU!
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Review
#1599037 Review #1599037 is a subjective opinion of poster.
Product
Axs Show Ticket
Cons
  • E delivery system does not work
Reason of review
Problem with delivery
Loss
$5
Preferred solution
I am trying to let everyone know what a terrible service this is- they can't fix it because it literally does not work
Tags
  • E-Delivery Broken

Axs review: Misleading information from customer service

1.0
Details
I brought tickets for kcon la 2019, and 10 min later found better seatings.. we called customer service to see if they could be upgraded. The customer service agent told us it could be upgraded and he tried to do so but his options where not better that the one we already had. He instructed us to hang up and just buy a second set of tickets (upgraded) and call back and cancell the first set. So we did! 30 min later we talk to a second customer service agent and she said is non refundable. After multiple calls, now they are saying the recorded conversation the employee never said that!!! $650 on tickets to never be used! Misleading, they dont own the mistakes made by their employees!!!
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Review
#1597633 Review #1597633 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$643
Preferred solution
Full refund
Tags
  • refund tickets
  • Axs Website
  • Axs Cheats

Axs review: Horrible!!! I’m out $1400!!!

1.0
Details
I bought four tickets to a concert and they’re just gone!!! Customer service doesn’t know what happened and won’t reverse my charge! Going to dispute with visa. What a joke!!! Avoid these jerks!
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Review
#1597449 Review #1597449 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Full refund