State: Colorado City: Denver Product: Axs Customer Care Clear all filters (3 of 77 reviews match)
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Axs in Denver, Colorado - Great assistance!

4.1
Details
I was so grateful to speak with someone at AXS to answer an urgent question on the day of our event. Thank you so much for this help!!
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Review
#1318662 Review #1318662 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Good customer service
1.0
Details
AXS Will Not Send Me My Money
The bottom line is AXS is awful to deal with when trying to obtain money from it after selling tickets. Its ACH transfer system is a failure, perhaps so that it can hold on to money and make money on "the float." The story unfolds as follows. I had to sell tickets...
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17 comments
Anonymous
#1778994

Same issue here. they won't transfer my money and won't pick up.

I've been on hold now for 35 minutes. Another *** app that ties me to my phone and has no customer support.

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Review
#1308295 Review #1308295 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Preferred solution
Send me my $700 in one day, and pay me my hourly rate of $540 for wasting an hour of my time.
1.0
Details
I purchased 4 tix on the AXS website. When I looked at the charges on my bank statement I saw the charge for the tix and then another separate charge for tix insurance, which I did not select. I went back to my confirmation email and there is nothing about an insurance...
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4 comments
Anonymous
#1710097

Same thing just happened to me. I just noticed on my bank account the separate insurance charge then checked my email that said I purchased ticket insurance.

I never would have purchased ticket insurance.

I have processed a cancellation of insurance so I hope I get the refund or I will be filing a complaint with BBB. This is a fraudulent way of doing business and is probably illegal or at least should be.

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Review
#845137 Review #845137 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Over charge and bad customer service
  • Charged for something not purchased
Reason of review
nothing

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

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