State: California City: San Diego Clear all filters (6 of 487 reviews match)
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1.2
Details
YOU Call about a problemand first think it says is "if you get unexpected busy or hung up" call back until you reach us. HOW LEGIT can this be? I XXX out of a review purchase screen because from the dates/location I picked on one screen it poppped up with a area 3...
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Review
#903859 Review #903859 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Refund policy
Reason of review
Bad quality
Loss
$68
Preferred solution
Full refund
1.0
Details
I'm so with you. I wasn't even aware that you could get into the waiting room at 9:30 as it was not stated on the AXS website that I could find. Regardless, I had the same experience. About 4 hours after sitting in the waiting room, a pop-up messages stated my...
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Review
#754646 Review #754646 is a subjective opinion of poster.
Cons
  • Unable to select any tickets when showing they are there
  • Whole process
Reason of review
Poor customer service
Preferred solution
Provide me 2 Good Adele Tickets given I abided by all the terms listed on the AXS site.
Tags
  • AXS Horrible Customer Service
  • Adele Tickets

AXS total disaster for Adele LA tickets

I was put in the " virtual waiting room" for 4 hours!!! Never being told what dates were sold out, what price range was left or how much longer it would be. After 4 hours I was told nothing was left. At the same time I was on the phone trying to get through. It was 4 hours of a busy signal. I have gotten tickets for many great performers from many companies and venues. Never have I experienced such disdain and horrific customer service. AXS needs to get out of the business!!!
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1 comment
Anonymous
#1080978

I had that same issue!!! Absolutely awful.

Review
#753677 Review #753677 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Poor customer service
Preferred solution
4 tickets to see Adele in LA( Axs should buy them from Stub Hub if they are really sold out)

Axs Concert Tickets Review from San Diego, California

1.0
Details
Their system would not allow me to choose the date I wanted for the show. Then, when purchasing my pair of tickets, it told me I reached the buyer limit and kicked me out. So I made a 2nd purchase, and now I have been charged for both. Not only did I not get tickets for the day I wanted, I was charged for 2x as many. I called customer service and was offered NOTHING in consolation for their system error. Thecustomer service manager, Kerri, brushed me off in a very rude tone and told me to just sell the tickets on stub hub. I cannot believe how TERRIBLE their service is. Disgusting.
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Review
#706033 Review #706033 is a subjective opinion of poster.
Reason of review
Order processing issue
Axs review - Place in Line pointless
Entered waiting room 30 min before store opened to get tickets for a friend. She entered waiting room 5 min before store opened. She got to purchase tickets after only 10 waiting. 30 min later received a message that tickets are no longer available. There is no...
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Review
#701931 Review #701931 is a subjective opinion of poster.
Product
Axs Event Ticket
Reason of review
Order processing issue
1.3
Details
We just tried to get tickets to an event we were invited to by friends. After 6 tries and two different credit cards, we had no luck getting the tickets. It kept telling me there is an error with my card. Since I was using a debit card initially, I thought maybe I...
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3 comments
Anonymous
#1440073

Same issue here - I've been on hold for 30 minutes too trying to figure it out. Also, the hold music is literally the same song every 45 seconds. it's torture...

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Review
#551830 Review #551830 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

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