State: California City: Los Angeles Product: Axs Customer Care Clear all filters (8 of 77 reviews match)
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Axs in Los Angeles, California - Sucky

2.3
Details
Cut off 5 f ing times within seconds of a live person answering!!!!!! The one i did get to talk to said i would have my email in 4-6 hours its now been 7....WTF. PISSED OFF IS CORRECT YOU HAVE CLOSE TO 700 BUCKS OF MY MONEY
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Review
#1312270 Review #1312270 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Purchased tickets for my mother-in-law for the Sistine Chapel Choir tour event in Los Angeles for Mon, July 23, 2018. Get a call from my mother-in-law that she's standing at the event site and learns that the event was cancelled back in June. No notification, no...
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Review
#1311706 Review #1311706 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • No notification that an event was cancelled
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund

Axs in Los Angeles, California - They Don't answer the phone

1.0
Details
Ive phoned 10/20 times now today but They Don't answer the phone ! Trying to buy tickets they have an internal server error message on the site that won't let me I tweeted them, messaged them and sent 3 emails to their customer services but still no response {{Redacted}}
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Review
#1293097 Review #1293097 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Preferred solution
I want to be able to purchase tickets
1.5
Details
NOT AXS. You can only use their AXS app. When I explained to the support rep (after 15 minutes on hold) that I do not want to download another app on my phone (it does not have enough storage), nor do I feel comfortable with this option (what if I lose or break my...
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Review
#1271736 Review #1271736 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Overcharging
Loss
$5
Preferred solution
Price reduction
1.0
Details
Axs - What business doesn't answer their phones?
Today, I called 888-929-7849 to find out the status of a refund (Bruno Mars has to postpone his concert in Denver due to illness) and instead of playing the wait game of Bruno rescheduling, and Axs holding $1800 of my money, I requested a refund. I literally, was on...
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Review
#1134546 Review #1134546 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Unwillingness to listen to customer
  • Lack of contact
  • Over charge and bad customer service
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Full refund
I buy frozen four tickets every year.This year was terrible. I could write a book about today's experience. Once problem occurred the problem got worse. Spoke to some one who did not seem to be able to comprehend English. Understood English but could not comprehend...
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Review
#1108292 Review #1108292 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
AXS did not contact me directly about the cancelled sho I have spoken to a live person over the phone where they have told me someone will contact me in 24 hours with no follow through. I have tried every avenue to get a hold of their customer service center with no...
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Review
#1099184 Review #1099184 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$121
Preferred solution
Full refund
Tags
  • Axs Scam
1.0
Details
I have been on hold for over an hour and NO ONE has answered.There is no way to get in touch with anyone from the company other than via their telephone number which NO ONE answers. I am so frustrated and HATE having to use this company. I have an event at the end of...
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Review
#958865 Review #958865 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Fact that their customer service does not answer the phone
Reason of review
Poor customer service

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

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