AXS Will Not Send Me My Money
The bottom line is AXS is awful to deal with when trying to obtain money from it after selling tickets. Its ACH transfer system is a failure, perhaps so that it can hold on to money and make money on "the float."
The story unfolds as follows. I had to sell tickets through AXS for a couple of concerts friends and I could not attend at Red Rocks. The first sale generated $710. Instead of automatically sending the money to my bank account (which was on file), the system forced me to request a transfer. That's failure number 1. In addition, that process was by itself annoying because clicks on the transfer button frequently fail as the button sort of โjumps.โ After several tries, I finally got the button to work and so moved by failure number 2. For failure number 3, I did not receive any message acknowledging the request for transfer.
Ultimately, a week later, the ACH transfer finally reached my checking account on Friday, July 19. However, ACHs can and should move in 1 day. Thus, failure number 4.
Meanwhile, AXS also is holding the $700 from the sale of the second set of tickets. Iโve been trying for a week now to obtain transfer of that money to my checking account. When I log in, the system shows that I have $700 in the account. But when I tell the system to transfer the money, it brings up a message which states: "You currently have an EFT request that is being processed. Please wait until this EFT request is completed before making a new EFT request." (See screen shot of message). Thus, failure number 5. That message has been showing up daily for over a week and is not accurate. Again, as stated above, an ACH transfer takes only one day to move to a bank account, and so my prior ACH request for a transfer of of the $710 shouldโve gone through in a day. Instead, it took over a week. Thus, 6 more failures (6-11).
I tried to find a phone number to call the company, but nothing showed up on its website that I could find. (Failure 12). I submitted a complaint through the AXS app โsupportโ system, which is badly done. It is unclear whether that complaint actually went through anywhere. (Failure 13) Also, I never received an acknowledgement of the submission of the complaint. Thus, failure 14.
In sum, I am disgusted by this company. I finally found the phone number through this pissed off consumer website. The number is 888-929-****. As I dictate this note Iโve been sitting on hold for over 20 minutes and am hanging up.
I will be filing a complaint with the Illinois Attorney General. This kind of malfeasance is not acceptable.
I am so tired of wasting my time to solve problems created by companies which implement lousy systems, either accidentally or intentionally.
Reason of review: Poor customer service.
Preferred solution: Send me my $700 in one day, and pay me my hourly rate of $540 for wasting an hour of my time. .
Location: 8269 E 23rd Ave, Denver, CO 80238, USA
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Comments
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Very same issue here. AXS sucks.
I opened chat for assistance and was connected to a total moron. I bought a ticket, they cancelled the order the day of the event and still haven't refunded the money.
And no one at AXS has explained why the purchase was cancelled. Total BS company with lousy customer service.
Same happened to me ! These people are ***
Same problem for me except my money simply disappeared and AXS claims it never existed, even though I have e-mails saying it did. I had asked for a refund originally because the show was canceled in 2020 and 2021 (for the obvious reason) and I could not attend due to the new date in 2022. AXS refused to refund it, and now refuses to give me my money for the sold tickets.
Same issue. My bank transfer worked the first time and then failed the next five times.
No communication from the system. The only way you know is by logging into AXS and seeing that your funds are back in their account.
I finally used the Pay Pal option and that worked. I wish someone would initiate a class action lawsuit or that the sports team I have season tickets with would use another vendor.
AXS has over $2K of my money and I cannot get a transfer to work. I've tried five times and no luck. Did you file with the Attorney General and did it go anywhere?
I had the same problem. The transfer has to go into a checking or savings from a bank.
Canโt be chime, cash app, or a cc. And for some reason you can only do the transfer from a laptop or computer. SMART PHONES donโt work. It would not let me do the transfer.
This project has taken a week, but I made the transfer. No luck getting a human on the phone to help
Bragging about your income is pathetic
I had the same problem. The transfer has to go into a checking or savings.
Will not go on a cc. You have to use a laptop or computer. NO PHONE.
Not even a smart phone. I spent a week on this project
Agreed
I set up my transfer on March 11th 2020. Today is April 6th 2020.
This is the 19th BUSINESS DAY. Still have heard nothing. Sent them an email asking and got no response. Reported them to BBB.
This is ridiculous.
It's been 26 days total. The worst part is I have another transfer I need to do after this one goes through, IF it ever goes through.
God damn I should have $200 in my account but AXS is some poo poo bunz ***
I can't even add my bank account because it tells me my routing number is invalid but it isn't and the customer service deciding to tell me that I am the one who is wrong. It's a joke. Going on two months of not being able to get my money as of 3/11/2020.
Itโs January 2020 now and Iโm having the same problem. I transferred money from one set of tickets and Iโm now in business day 5 and the money hasnโt hit my account yet.
Plus I sold another set of tickets that I canโt even begin the transfer process with until the first transaction has completed. No problem, thereโs another AXS show that I wanted to buy tickets for. I figured Iโd apply my balance thatโs just sitting there unable to be transferred. Nope.
You canโt use a balance from selling tickets toward the purchase of different tickets. Even though it allll goes through AXS
It's really sad how 1.5 years later this is still a pressing issue. I have decided I will no longer support AXS unless they take action.
Holding our money longer than necessary is very wrong.
They need to change to an automatic deposit instead of us requiring to transfer the balance. This alone is a scam because the balance doesn't let us purchase tickets with OUR money.
Same issue here. they won't transfer my money and won't pick up.
I've been on hold now for 35 minutes. Another *** app that ties me to my phone and has no customer support.
I have a problem where AXS won't even let me add a bank account for transferring my money: I enter in all of my data and theres always this annoying error message that pops up: "Please verify your input data" and it doesn't even tell me what to verify. I had this problem when I was listing my tickets too, but at least the message told me that I can't write a thank you note to my buyer (??!?) Hopefully Ill only have to reload my page once or twice or something stupid like that..
I'm having this exact issue now. I've reloaded the browser multiple times already. Did you ever get through?
Had this same problem for several months. No help at all from customer service.
Found the solution from a random Yelp review, sharing in hopes it can help someone else. Turns out, AXS works with a second part company called Flash Seats. If you have an AXS account, you also have a Flash Seats account. If you log into their website (which is complete garbage), you should be able to see your funds and add your bank account here for transfer.
Truly ridiculous, AXS should 100% be sued, so shady & hard to believe that what they are doing is legal.
Truly feels like they are holding onto people's money as much as they can in order to earn interest and/or keep their truly terrible business afloat. All the best.
Thanks so much for this info. Flash Seats is definitely the way to get your money.
AXS app wouldnt take my bank info, no response from cust. service.
I've had the same problem. Basically they are holding funds to earn interest off our money.
Any other electronic transfer/ACH allow 3-5 business days. And now I have another sale that they will hold for 30 days, multiple this by the thousands of daily resale funds and I assure you it is tons of money on top of the already high fees that add to ticket sells.
I hate to say it but I would rather do business with Stub Hub, always get my funds quickly. Why isn't this illegal?