The bottom line is AXS is awful to deal with when trying to obtain money from it after selling tickets. Its ACH transfer system is a failure, perhaps so that it can hold on to money and make money on "the float."
The story unfolds as follows. I had to sell tickets through AXS for a couple of concerts friends and I could not attend at Red Rocks. The first sale generated $710. Instead of automatically sending the money to my bank account (which was on file), the system forced me to request a transfer. That's failure number 1. In addition, that process was by itself annoying because clicks on the transfer button frequently fail as the button sort of “jumps.“ After several tries, I finally got the button to work and so moved by failure number 2. For failure number 3, I did not receive any message acknowledging the request for transfer.
Ultimately, a week later, the ACH transfer finally reached my checking account on Friday, July 19. However, ACHs can and should move in 1 day. Thus, failure number 4.
Meanwhile, AXS also is holding the $700 from the sale of the second set of tickets. I’ve been trying for a week now to obtain transfer of that money to my checking account. When I log in, the system shows that I have $700 in the account. But when I tell the system to transfer the money, it brings up a message which states: "You currently have an EFT request that is being processed. Please wait until this EFT request is completed before making a new EFT request." (See screen shot of message). Thus, failure number 5. That message has been showing up daily for over a week and is not accurate. Again, as stated above, an ACH transfer takes only one day to move to a bank account, and so my prior ACH request for a transfer of of the $710 should’ve gone through in a day. Instead, it took over a week. Thus, 6 more failures (6-11).
I tried to find a phone number to call the company, but nothing showed up on its website that I could find. (Failure 12). I submitted a complaint through the AXS app “support“ system, which is badly done. It is unclear whether that complaint actually went through anywhere. (Failure 13) Also, I never received an acknowledgement of the submission of the complaint. Thus, failure 14.
In sum, I am disgusted by this company. I finally found the phone number through this pissed off consumer website. The number is 888-929-7849. As I dictate this note I’ve been sitting on hold for over 20 minutes and am hanging up.
I will be filing a complaint with the Illinois Attorney General. This kind of malfeasance is not acceptable.
I am so tired of wasting my time to solve problems created by companies which implement lousy systems, either accidentally or intentionally.
Product or Service Mentioned: Axs Customer Care.
Reason of review: Poor customer service.
Preferred solution: Send me my $700 in one day, and pay me my hourly rate of $540 for wasting an hour of my time. .