Product: Axs Website Clear all filters (48 of 48 reviews match)
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Axs - Tickets not on app

2.8
Details
Incorrect email on account was fixed
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#1669596 Review #1669596 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.5
Details
Axs - POORLY MANAGED -
(I was waiting on Axs to hurry up and go to the next page) it took its sweet time and it followed me with a prompt that said "Your session has ended". I had to go back and restart the STUPID que. Did that again, my next page after that was sold out. AXS - This was...
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#1445776 Review #1445776 is a subjective opinion of poster.
Product
Axs Website
Cons
  • Poorly managed for ticket sales
Reason of review
Order processing issue
Loss
$400
1.0
Details
Terrible website, tried to get tickets and they "sold out" and some how tickets ended up on stub hub right at 10 when these tickets went on sale. This is super fishy. I called them they hung up on me claimed they couldn't hear me when i had my friend three way and he...
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#1332106 Review #1332106 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Bad quality

Axs - Payment issue

I’m having issue with my payment it’s telling me that there’s a card error when I get to the check out
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#1331160 Review #1331160 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Order processing issue
I just want to buy two tickets but the site wont let me because it leaves one seat left although there are one seats all over the place have been on hold for a very long time then they hang up on me. I have called back and have to hold again this has went on several...
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#1283107 Review #1283107 is a subjective opinion of poster.
Product
Axs Website
Reason of review
no customer service.
Preferred solution
to buy 2 tickets before they are all sold out!

Axs in Los Angeles, California - Anxious that a ticket may not be valid to the concert

A ticket was shared to edwardcruz079@gmail.com in order to confirm a ticket is shared to the following email address but the email was never sent. This happened this current morning on june 15, 2018. The email address, edwardcruz079@gmail.com contacted customer service but nothing could be done for the email to be sent again.
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#1280782 Review #1280782 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Order processing issue
we finally managed to find 2 tickets to the O2 BTS concert, secured the tickets, put in all the card details, confirmed the purchase, only to be told we had been timed out on the site. angry isn't the word how I feel at the minute, then we had to join the waiting list...
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#1269015 Review #1269015 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Order processing issue

Axs - The website never worked when buying tickets

1.7
Details
The site never worked properly. Charged my cards and didnt give me my product. I called support for help and no one provided me with an type of help. I called support at least 3 times during presale and durig on sale. Both timea I was on hold for 45 minutes because they disconnected my call.
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#1261488 Review #1261488 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Damaged or defective

Axs - Terrible Server Can’t Handle Demand!!!

2.1
Details
Sat in waiting room for an hour. When tickets went on sale the site CRASHED and kept giving an ERROR screen until sold out!! Fire your engineers and get someone to design an infrastructure that can HANDLE THE DEMAND or get out of the industry!! You caused a lot of girls heartache with your lack of preparation, unforgivable PHP errors and crashing site!!!
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#1249148 Review #1249148 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Bad quality

Contact Axs Customer Service

Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

Axs Reviews

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  3. 15 reviews
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  5. 7 reviews
Axs reviews
I waited in queue for the BTS Fort Worth, which is a great way to stay in line. When I selected the number of tickets and best tickets available, I got the P1 Tickets. :) So than the website wanted me to log in again, even though I was already logged in from the...
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Review
#1248814 Review #1248814 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Order processing issue