Product: Axs Website Clear all filters (49 of 49 reviews match)
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3.4
Details
Hi I wonder if anyone can help A couple of weeks ago I tried really hard to buy some tickets on line from AXS constantly searching and trying different tickets, place in stadium, price etc They obviously thought I was trying to buy lots of tickets and was a tout which...
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1 comment
Anonymous
#1312865

Unfortunately you haven't got a hope. AXS did the same to me...

a year later they still refuse to tell me why or to do anything about it (or even discuss it). Worst ticket company in the world, without a doubt.

Review
#933991 Review #933991 is a subjective opinion of poster.
Product
Axs Website
Pros
  • Got total runaround and ignored
Cons
  • Lack of contact
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
2.7
Details
I bought two tickets to a concert on their website.The website was glitchy and kept kicking me out. Eventually I got two tickets. Then I noticed I was charged twice. I complained via email and via telephone to customer service. They informed me that I had purchased two...
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Review
#925896 Review #925896 is a subjective opinion of poster.
Product
Axs Website
Cons
  • Lack of contact
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
1.0
Details
I was waiting since 9:00AM to buy a pair of Tickets to the Marco Antonio Solis concert on the 12th at the staples center... and I was sent to the "waiting room" 10 minutes before they officially began to sell the tickets...well 10:00 am rolled round and I chose two...
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Review
#898229 Review #898229 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Order processing issue
1.0
Details
In each instance I had several windows trying to gain access, and just as all the other complaints regarding this site, I was placed in an endless "waiting room" for more than 30 minutes. By the time I got in, it was nothing but single garbage seats. AXS is clearly...
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Review
#867570 Review #867570 is a subjective opinion of poster.
Product
Axs Website
Cons
  • Endless delay in the waiting room
Reason of review
Poor customer service
1.0
Details
Attempted to obtain presale none available waited until public sale Keep in Mind I was not willing to pay $1,000+ for 1 ticket - I was in the waiting room when they went on sale today at 10 am I was not able to look at seat location was not given the chance to...
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Review
#854317 Review #854317 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Order processing issue

Axs Website Review

1.0
Details
I waited forever in there so called waiting room. And finally when it was my turn I went as far as paying and there website crashed. Said error and kicked me out. The worse I ever dealt with.
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Review
#812433 Review #812433 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Bad quality
grrrr I am so angry! What a complete waste of my day off, getting up early for what? To be messed around completely by your *** website! I Logged in to your website for Adele tickets at 8.30am-It said waiting in line for tickets and threw me out at 9.20 so I logged in...
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1 comment
Anonymous
#1074020

My friend and I exactly the same - I tried calling and kept getting announcement saying better to go on the website and cut me off - go on the website and get server errors as its trying to put me in 'the waiting room' - constantly getting booted out and then all tickets sold

These people should be reported to the watchdog

Review
#744946 Review #744946 is a subjective opinion of poster.
Product
Axs Website
Cons
  • Whole process
Reason of review
Order processing issue
Preferred solution
I want my tickets!
1.0
Details
I am very disappointed with my first AXS order. I order 4 tickets for me and my friends to attend Pretty Lights at Red Rocks. Prior to placing my order, I called customer support, and I was specifically told that I would be able to transfer the e-tickets at any time...
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Review
#670437 Review #670437 is a subjective opinion of poster.
Product
Axs Website
Cons
  • Fraudulent business practices
  • False claims and misrepresentations
Reason of review
Poor customer service
Loss
$260
Preferred solution
Transfer of eTickets to Hard Tickets
Tags
  • AXS Horrible Customer Service
  • Axs Misleads Customers
  • Pretty Lights
  • Red Rocks
1.3
Details
We just tried to get tickets to an event we were invited to by friends. After 6 tries and two different credit cards, we had no luck getting the tickets. It kept telling me there is an error with my card. Since I was using a debit card initially, I thought maybe I...
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3 comments
Anonymous
#1440073

Same issue here - I've been on hold for 30 minutes too trying to figure it out. Also, the hold music is literally the same song every 45 seconds. it's torture...

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Review
#551830 Review #551830 is a subjective opinion of poster.
Product
Axs Website
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution