Product: Axs Shipping Service Clear all filters (24 of 24 reviews match)
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1.4
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Dreadful service! How can AXS justify a service charge of £9.80 per ticket plus a postal charge of £2.75 when they have clearly not posted them. I bought tickets for the Rolling Stones in Southampton in March and having not received the tickets 4 days before the event...
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3 comments
Anonymous
#1489913

Same problem as above for the Rolling Stones concert on 29 May in Southampton. A simple e-mail explaining problem would have helped.

Had to collect tickets from Box Office. Fortunately, it did work but caused a lot of upset as wasn't sure until then that we actually had seats. We weren't the only people and some around us found the seats were double booked!

Absolute disaster. Would not use AXS again or recommend them.

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Review
#1265234 Review #1265234 is a subjective opinion of poster.
Service
Axs Shipping Service
Reason of review
Problem with delivery

Axs - Where are my tickets

I purchased tickets for the drake concert on october 14th 2018 and have yet to receive a confirmation regarding them. Ive paid over $500 Australian dollars and would like some answers.
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Review
#1261491 Review #1261491 is a subjective opinion of poster.
Service
Axs Shipping Service
Reason of review
Order processing issue
For the stones 2018 tour AXS has had terrible service for me! I have tried to get my confirmation number over and over they sent to the wrong address even when I’ve given them the right address. I’m very concerned that I’m not going to get my tickets. Everybody on the...
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Review
#1259326 Review #1259326 is a subjective opinion of poster.
Service
Axs Shipping Service
Reason of review
Order processing issue
1.4
Details
I bought tickets for a show thru AXS and the confirmation email claimed that an e-ticket would be sent to me a week before the show. This e-ticket never showed up in my inbox or spam. I also checked my AXS online account and it wasn't there either. Half a week before...
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Review
#1257644 Review #1257644 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Unable to get e-ticket
  • No delivery
  • Unable to access support
Reason of review
Poor customer service
Loss
$113
Preferred solution
Full refund
Tags
  • Axs Website

Axs - Tickets purchased

4.8
Details
hello following my order you m had debited my credit card and I have not received the email with the e tickets please recredit my card because I have a vegas and I need this money to buy my tickets on the spot.
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Review
#1256986 Review #1256986 is a subjective opinion of poster.
Service
Axs Shipping Service
Reason of review
Order processing issue
1.0
Details
I ordered a ticket to a performance and I received a confirmation email with a confirmation number and statement saying I had been charged. However, I never received the actual ticket. I had to buy a SECOND ticket from the box office at the event. I called AXS and...
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Review
#1221389 Review #1221389 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • That i have not received a response to my email
  • Fact that their customer service does not answer the phone
  • That i never received my ticket that i payed for
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
1.0
Details
I have spent several hours the past three days trying to purchase tickets to a show in Las Vegas. Before calling, I tried SEVEN different credit cards but continued to get an error on-line. I then waited TWO hours on hold to purchase the tickets over the phone....
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Review
#1209337 Review #1209337 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Fact that their customer service does not answer the phone
Reason of review
Order processing issue
Loss
$1000
Preferred solution
Price reduction
I bought tickets from AXS TICKETS more than a month ago, they said they would be mailed within a week, they never came. I don't know if they were sent and stolen or never sent because i cannot reach anyone at the company. I have spent HOURS on hold with customer...
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Review
#1205686 Review #1205686 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Fact that their customer service does not answer the phone
  • Terrible customer service
Reason of review
Poor customer service
Loss
$113
Preferred solution
Deliver product or service ordered
1.4
Details
Booked 4 tickets on 24th Nov 2016 for Strictly Come Dancing in Glasgow on 28th Jan 2017 at a cost of £204, money taken out of our account 24th Nov, no tickets appeared by second week in Dec. contacted AXS by phone they told me tickets were issued in batches, no tickets...
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Review
#1000288 Review #1000288 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Every time i contacted them i got a different version of events
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Axs Shipping Service Review

Worst company ever!! Cant believe the 02 arena actually link u to use this company on their page. Complete scam!!! Tickets never received and money lost. My little girls xmas present that she never got and is absolutely heartbroken. Companies like this need bringing down and shouldnt be allowed to trade
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Review
#979760 Review #979760 is a subjective opinion of poster.
Service
Axs Shipping Service
Reason of review
Order processing issue