Product: Axs Shipping Service Rating: 1 Star Clear all filters (12 of 24 reviews match)
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Axs in Los Angeles, California - Jeff Dunham tickets for 12/29

1.0
Details
Axs - Jeff Dunham tickets for 12/29
Purchased tickets,way overpriced , my bad but really looking forward to the event . Received email back “ Guaranteed Sprint Center section 101 area A-35” so I purchased. Months later received tickets section 116. Try to reach someone and told no one could help me because they were a new ticket filler and would need to contact whom I purchased the tickets from. Contacted my credit card vendor it was Ticketzoom AXS. Call the number and told to call another number that routes back to the number I called first. Now contacting my credit card vendor to dispute purchase. Notify anyone you know do not purchase from any ticket outlet associated with AXS one which is Ticketzoom.
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Review
#1427658 Review #1427658 is a subjective opinion of poster.
Service
Axs Shipping Service
Pros
  • Got total runaround and ignored
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund
Tags
  • Sprint Center Tickets
1.0
Details
Ordered tickets but never received (selected email delivery), however, my credit card was charged. Two email inquiries were robo-answered days later and did not address the issue with no tickets to be found. Calls to them leave you hearing banjo/ukelele music for...
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Review
#1277241 Review #1277241 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Complete lack of customer service
  • Horrible customer service
  • Lack of contact
Reason of review
Poor customer service

Axs - Horrible customer service

1.0
Details
My tickets for The Rolling Stones concert on June 9th never arrived like promised. AXS will not answer the phone or they will hang up on you they are a very *** company I fly from Florida to Edinburgh tomorrow morning and I have no tickets. I couldn't be more disappointed, AXS you suck,you suck {{Redacted}}
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Review
#1273053 Review #1273053 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Send my tickets to the box office or give me a refund
1.0
Details
I have not received my e-tickets for a Nick Cave concert inDublin on 6th June 2018 despite getting order confirmation in February 2018. I have booked time off work to attend and also a hotel with a freind. When I tried to phone them today (the day before the concert,...
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Review
#1272524 Review #1272524 is a subjective opinion of poster.
Service
Axs Shipping Service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
1.3
Details
I have purchased tickets on AXS and haven't received them. I sent a first message and got an automatic response warning of delays and to resent a template with date, order number etc... if urgent. It was not urgent, so I thought I would try later. I did try a few weeks...
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Review
#1271202 Review #1271202 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Customer service non existant
Reason of review
Poor customer service
1.4
Details
Dreadful service! How can AXS justify a service charge of £9.80 per ticket plus a postal charge of £2.75 when they have clearly not posted them. I bought tickets for the Rolling Stones in Southampton in March and having not received the tickets 4 days before the event...
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3 comments
Anonymous
#1489913

Same problem as above for the Rolling Stones concert on 29 May in Southampton. A simple e-mail explaining problem would have helped.

Had to collect tickets from Box Office. Fortunately, it did work but caused a lot of upset as wasn't sure until then that we actually had seats. We weren't the only people and some around us found the seats were double booked!

Absolute disaster. Would not use AXS again or recommend them.

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Review
#1265234 Review #1265234 is a subjective opinion of poster.
Service
Axs Shipping Service
Reason of review
Problem with delivery
1.4
Details
I bought tickets for a show thru AXS and the confirmation email claimed that an e-ticket would be sent to me a week before the show. This e-ticket never showed up in my inbox or spam. I also checked my AXS online account and it wasn't there either. Half a week before...
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Review
#1257644 Review #1257644 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Unable to get e-ticket
  • No delivery
  • Unable to access support
Reason of review
Poor customer service
Loss
$113
Preferred solution
Full refund
Tags
  • Axs Website
1.0
Details
I ordered a ticket to a performance and I received a confirmation email with a confirmation number and statement saying I had been charged. However, I never received the actual ticket. I had to buy a SECOND ticket from the box office at the event. I called AXS and...
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Review
#1221389 Review #1221389 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • That i have not received a response to my email
  • Fact that their customer service does not answer the phone
  • That i never received my ticket that i payed for
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
1.0
Details
I have spent several hours the past three days trying to purchase tickets to a show in Las Vegas. Before calling, I tried SEVEN different credit cards but continued to get an error on-line. I then waited TWO hours on hold to purchase the tickets over the phone....
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Review
#1209337 Review #1209337 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Fact that their customer service does not answer the phone
Reason of review
Order processing issue
Loss
$1000
Preferred solution
Price reduction

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

Axs Reviews

  1. 204 reviews
  2. 43 reviews
  3. 15 reviews
  4. 7 reviews
  5. 7 reviews
Axs reviews
1.4
Details
Booked 4 tickets on 24th Nov 2016 for Strictly Come Dancing in Glasgow on 28th Jan 2017 at a cost of £204, money taken out of our account 24th Nov, no tickets appeared by second week in Dec. contacted AXS by phone they told me tickets were issued in batches, no tickets...
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Review
#1000288 Review #1000288 is a subjective opinion of poster.
Service
Axs Shipping Service
Cons
  • Every time i contacted them i got a different version of events
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution