Product: Axs Customer Care Clear all filters (77 of 77 reviews match)
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Oh they will take your money very easily. Just give them your credit card info. If you need service good luck. You have to email them and wait for them to get back to you which they might do after several days. They charged me $5 to print the tickets which they could...
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Review
#1343107 Review #1343107 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Problems with payment

Axs - Great help

They answered my questions, quickly and my person was very pleasant Like
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Review
#1325154 Review #1325154 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Good customer service
1.0
Details
citibank presale code for five finger death punch in colorado springs November 2 I put my first 6 digits of my citi card and it comes up restricted event !! this presale is suppose to last till 10 tomorrow i called AXS customer support and they had no idea how to help...
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Review
#1324648 Review #1324648 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Website sucks
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
You have no idea how much I savor my time spent on hold, listening to low grade elevator music, wondering if and when I'll ever relish the privilege of speaking to a real, live person. I shall cherish this experience for the rest of my life. I shall also wonder if,...
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Review
#1323011 Review #1323011 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service

Axs in Denver, Colorado - Great assistance!

4.1
Details
I was so grateful to speak with someone at AXS to answer an urgent question on the day of our event. Thank you so much for this help!!
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Review
#1318662 Review #1318662 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Good customer service

Axs in Los Angeles, California - Sucky

2.3
Details
Cut off 5 f ing times within seconds of a live person answering!!!!!! The one i did get to talk to said i would have my email in 4-6 hours its now been 7....WTF. PISSED OFF IS CORRECT YOU HAVE CLOSE TO 700 BUCKS OF MY MONEY
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Review
#1312270 Review #1312270 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service

Axs - Customer service

Customer service was very poor. Was not help after 20+ minutes being on the phone to be helped. That is a long time to have wait.
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Review
#1312261 Review #1312261 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Purchased tickets for my mother-in-law for the Sistine Chapel Choir tour event in Los Angeles for Mon, July 23, 2018. Get a call from my mother-in-law that she's standing at the event site and learns that the event was cancelled back in June. No notification, no...
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Review
#1311706 Review #1311706 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • No notification that an event was cancelled
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund
1.0
Details
AXS Will Not Send Me My Money
The bottom line is AXS is awful to deal with when trying to obtain money from it after selling tickets. Its ACH transfer system is a failure, perhaps so that it can hold on to money and make money on "the float." The story unfolds as follows. I had to sell tickets...
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17 comments
Anonymous
#1778994

Same issue here. they won't transfer my money and won't pick up.

I've been on hold now for 35 minutes. Another *** app that ties me to my phone and has no customer support.

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Review
#1308295 Review #1308295 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Preferred solution
Send me my $700 in one day, and pay me my hourly rate of $540 for wasting an hour of my time.

Axs - Resolved ticket issue

3.7
Details
They resolved my ticket issue. Emailed it to me and concert was great
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Review
#1305360 Review #1305360 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Good customer service