Product: Axs Customer Care Rating: 2 Stars Clear all filters (7 of 77 reviews match)
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Axs in Los Angeles, California - Sucky

2.3
Details
Cut off 5 f ing times within seconds of a live person answering!!!!!! The one i did get to talk to said i would have my email in 4-6 hours its now been 7....WTF. PISSED OFF IS CORRECT YOU HAVE CLOSE TO 700 BUCKS OF MY MONEY
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Review
#1312270 Review #1312270 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
1.5
Details
NOT AXS. You can only use their AXS app. When I explained to the support rep (after 15 minutes on hold) that I do not want to download another app on my phone (it does not have enough storage), nor do I feel comfortable with this option (what if I lose or break my...
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Review
#1271736 Review #1271736 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Overcharging
Loss
$5
Preferred solution
Price reduction
2.2
Details
Then, placed ad to re-sell on Stub Hub (AXS's partner site), and found that Caesars and/or AXS did not list "Trusted Resale Tickets" (Stub Hub) on their ticket Website for only the May 6th date in question; thus making it difficult if not impossible to re-sell these...
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Review
#1248732 Review #1248732 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Horrible customer service
  • No refund policy under any circumstances
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3200
Preferred solution
Full refund
Tags
  • refund tickets
2.0
Details
AEG is motivated my money and money alone, they will do whatever they can to squeeze extra bucks out of fans and actively support scalping with their partnership with StubHub. They are completely unresponsive to customer complaints, because they know that at the end of...
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Review
#1148996 Review #1148996 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Preferred solution
I want Red Rocks to end their partnership with AXS

Axs - Terrible Customer Service

1.7
Details
In 2 days I have been on hold for over 3 hours. When I get someone they have no idea what I’m talking about and transfer me again. They screwed up VIP packages. I thought I got it resolved because they responded through FB messenger that the promoter approved an upgrade. They said they can’t process the transaction unless it’s over the phone. They don’t answer though! Beyond frustrated!
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#1128156 Review #1128156 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Order processing issue
2.2
Details
Called to inquire about buying tickets for a concert at T-Mobile arena in Las Vegas.I have never bought tickets over the phone before. After waiting 20 minutes on the phone, I spoke to a girl named Harriet. She was extremely rude, and I could barely hear her over the...
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Review
#1049472 Review #1049472 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Harriet
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.6
Details
Still won't let me buy the tickets this morning - sat on hold for over 17 minutes that time - within the first hour of AXS hours of operation stating they are open. Finally I hung up, called back and chose a different option, only to be hung up on by their automated...
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Review
#1017901 Review #1017901 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Complete lack of customer service
Reason of review
Poor customer service

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

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