Product: Axs Customer Care Clear all filters (77 of 77 reviews match)
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AXS Will Not Send Me My Money
The bottom line is AXS is awful to deal with when trying to obtain money from it after selling tickets. Its ACH transfer system is a failure, perhaps so that it can hold on to money and make money on "the float." The story unfolds as follows. I had to sell tickets...
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17 comments
Anonymous
#1778994

Same issue here. they won't transfer my money and won't pick up.

I've been on hold now for 35 minutes. Another *** app that ties me to my phone and has no customer support.

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Review
#1308295 Review #1308295 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Preferred solution
Send me my $700 in one day, and pay me my hourly rate of $540 for wasting an hour of my time.

Axs - Error on purchase

1.0
Details
Axs - Error on purchase
Axs - Error on purchase
I’ve spent a week. 24 payment attempts 6 different cards. Over 10 hours on the phone to be cut off twice. Contacted @axs 14 times via Twitter and Facebook and the contact centre. This is not a service. Still trying to book EVO 2019 tickets. FUSTRATED.
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Review
#1594837 Review #1594837 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Poorly managed for ticket sales
  • Were rude and did not want to help
  • Unable to access support
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Worst Customer Service

Axs in Phoenix, Arizona - Worst experience ever

1.0
Details
Been waiting over 3 hours to get help via phone and live chat just to update payment info since they can’t offer that self service! This is ridiculous, by far the absolute worst customer service experience in my entire life hands down! It’s embarrassing for DayNVegas to use AXS with their tickets. Wish there was 0 star rating.
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Review
#1653406 Review #1653406 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service

Axs - A bat not tickets that I bought for ladies night out in Dallas Texas

Please can you give me a call
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Review
#1571248 Review #1571248 is a subjective opinion of poster.
Service
Axs Customer Care

Axs in Houston, Texas - Too long of a wait

You guys hold time was longer then 35 45 mins
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Review
#1481124 Review #1481124 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
1.3
Details
The rating would not be so low if they had a higher quality of customer service representatives. I purchased NHL tickets through this joke of a company as Christmas gifts for my parents. I was trying to print out some form of ticket so I had something to present to...
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Review
#1401253 Review #1401253 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Customer service
  • Not understanding
  • Interruptions
Reason of review
Poor customer service
Tags
  • Poor Customer Care

Selling Ticket on AXS

I sold a ticket on the AXS app. Filled out the information to get the money for the ticket sent to my bank account, but it was never sent.
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1 comment
Anonymous
#1774239

did you still not get it

Review
#1416605 Review #1416605 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Order processing issue
Loss
$198
Preferred solution
Full refund

Axs in Houston, Texas - On hold for to long

Was on hold for over an hour then call was disconnected. So upset. I just want to talk to someone in customer service
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Review
#1445675 Review #1445675 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service

Axs in Las Vegas, Nevada - FRAUDULENT COMPANY

I'm on hold right now with my credit card company to cancel out my order. I emailed Axs support system and called with no answer to try to inquire as to where my tickets are and have not received a response. I will NEVER do business with this company again!
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Review
#1419280 Review #1419280 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

Axs Reviews

  1. 204 reviews
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  3. 15 reviews
  4. 7 reviews
  5. 7 reviews
Axs reviews
1.0
Details
The event was a Golden Voice Productions event and tickets were sold through AXS. On September 10th I had not yet received my tickets and sent a request through the AXS website. The subsequent requests were replies to the auto response (as directed in the auto...
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Review
#1371272 Review #1371272 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Effort it took me to get my tickets
Reason of review
Problem with delivery
Tags
  • Poor Ticket System