Product: Axs Customer Care Clear all filters (3 of 77 reviews match)
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Axs - Error on purchase

1.0
Details
Axs - Error on purchase
Axs - Error on purchase
I’ve spent a week. 24 payment attempts 6 different cards. Over 10 hours on the phone to be cut off twice. Contacted @axs 14 times via Twitter and Facebook and the contact centre. This is not a service. Still trying to book EVO 2019 tickets. FUSTRATED.
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Review
#1594837 Review #1594837 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Poorly managed for ticket sales
  • Were rude and did not want to help
  • Unable to access support
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Worst Customer Service
1.0
Details
AXS Will Not Send Me My Money
The bottom line is AXS is awful to deal with when trying to obtain money from it after selling tickets. Its ACH transfer system is a failure, perhaps so that it can hold on to money and make money on "the float." The story unfolds as follows. I had to sell tickets...
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17 comments
Anonymous
#1778994

Same issue here. they won't transfer my money and won't pick up.

I've been on hold now for 35 minutes. Another *** app that ties me to my phone and has no customer support.

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Review
#1308295 Review #1308295 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Preferred solution
Send me my $700 in one day, and pay me my hourly rate of $540 for wasting an hour of my time.
1.0
Details
Axs - What business doesn't answer their phones?
Today, I called 888-929-7849 to find out the status of a refund (Bruno Mars has to postpone his concert in Denver due to illness) and instead of playing the wait game of Bruno rescheduling, and Axs holding $1800 of my money, I requested a refund. I literally, was on...
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Review
#1134546 Review #1134546 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Unwillingness to listen to customer
  • Lack of contact
  • Over charge and bad customer service
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Full refund

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

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