Product: Axs Customer Care Clear all filters (0 of 44 reviews match)
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AXS - Worse than cancer

The customer service was borderlune retarded and wadn't smart enough to understand my problem. I asked to be transfered to a supervisor and was hung up on
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Axs Customer Care
#1281637
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On AXS site it states that calls are charged at standard rate for land lines and mobiles. Once you have called they charge 7pence a min. They also make you write a min of 100 words just to stop you complaining like most ticket site they like your money but not any...
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Axs Customer Care
#1281327
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Then, placed ad to re-sell on Stub Hub (AXS's partner site), and found that Caesars and/or AXS did not list "Trusted Resale Tickets" (Stub Hub) on their ticket Website for only the May 6th date in question; thus making it difficult if not impossible to re-sell these...
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2.2
Product
Axs Customer Care
I didn't like
  • Horrible customer service
  • No refund policy under any circumstances
#1248732
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AXS - Waiting to long

I'm trying to get my tickets and no one is helping me
2.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Axs Customer Care
#1246964
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I will NEVER purchase tickets from AXS.com EVER again. Purchased tickets for concert of Jimmy Buffett and Huey Lewis for October 20, 2018. Huey Lewis cancelled all remaining 2018 dates. I started contacting AXS.com, received only one reply to my numerous e-mails. That...
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Axs Customer Care
#1246078
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I have called and emailed axs at least a dozen times on the same issue. To date this simple issue has not been fixed. Apparently I had an old account and now I have two accounts. I buy tickets on one and they either vanish or go to the wrong account. It is impossible...
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Axs Customer Care
#1240667
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I did not initially receive my tickets so I called AXS, they advised I check my firewall, I found them and emailed to confirm I had found them. AXS reissued new tickets without telling me (cancelling the old ones I had found, after I had contacted them to tell them I...
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1.0
Product
Axs Customer Care
#1234358
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When i bought the tix i printed then thank God... as when i switched phones and re- downloaded the app my events are empty. The show in question (slayer) no longer appearsin my app nor on their full website... i tried to call and was directly put on hold for 47...
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Anonymous
Anonymous

Am going through the same situation right now. Am on hold. These service sucks. Never again

1.3
Product
Axs Customer Care
#1221320
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Axs has the worst customer service ever. Cannot reach anyone, cannot log into account, cannot see my ticket in flash seats. We have been e-mailing and calling for weeks and still we cannot view our tickets or even log in to axs. It keeps saying that we need to enter...
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Anonymous
Denver Dave01

They don't respond to emails and when you call, they put you on hold for over an hour every time. Worst customer service ever and I really wish venues would stop using this te...

Product
Axs Customer Care
#1208238
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HORRIBLE experience with AXS. I was very excited to be using a presale promo code through their site (which I was referred to by Spotify - who I will also be calling to complain to) but when I tried to purchase the tickets I got a credit card error which seems to be...
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1.0
Product
Axs Customer Care
I didn't like
  • Were rude and did not want to help
  • Terrible customer service
#1176094
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