Product: Axs Customer Care Clear all filters (0 of 72 reviews match)
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Axs - FRAUDULENT COMPANY

I'm on hold right now with my credit card company to cancel out my order. I emailed Axs support system and called with no answer to try to inquire as to where my tickets are and have not received a response. I will NEVER do business with this company again!
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Axs Customer Care
#1419280
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Selling Ticket on AXS

I sold a ticket on the AXS app. Filled out the information to get the money for the ticket sent to my bank account, but it was never sent.
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Axs Customer Care
#1416605
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The rating would not be so low if they had a higher quality of customer service representatives. I purchased NHL tickets through this joke of a company as Christmas gifts for my parents. I was trying to print out some form of ticket so I had something to present to...
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1.3
Product
Axs Customer Care
I didn't like
  • Customer service
  • Interruptions
  • Not understanding
#1401253
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The event was a Golden Voice Productions event and tickets were sold through AXS. On September 10th I had not yet received my tickets and sent a request through the AXS website. The subsequent requests were replies to the auto response (as directed in the auto...
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1.0
Product
Axs Customer Care
I didn't like
  • Effort it took me to get my tickets
#1371272
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Axs - Failed order, successful transaction

After entering my credit card info and purchasing tickets, my card was charged for the amount of 2 tickets but what appeared on my browser was that the order had failed due to an error in my billing information. I submitted a help request over 2 weeks ago with no answer from them, and the US AXS doesn’t seem to have a phone number I can call. I want my $213 back!!!!!!!!!
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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Axs Customer Care
#1344141
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Oh they will take your money very easily. Just give them your credit card info. If you need service good luck. You have to email them and wait for them to get back to you which they might do after several days. They charged me $5 to print the tickets which they could...
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Axs Customer Care
#1343107
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Axs - Great help

They answered my questions, quickly and my person was very pleasant Like
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Axs Customer Care
#1325154
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citibank presale code for five finger death punch in colorado springs November 2 I put my first 6 digits of my citi card and it comes up restricted event !! this presale is suppose to last till 10 tomorrow i called AXS customer support and they had no idea how to help...
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1.0
Product
Axs Customer Care
I didn't like
  • Website sucks
#1324648
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You have no idea how much I savor my time spent on hold, listening to low grade elevator music, wondering if and when I'll ever relish the privilege of speaking to a real, live person. I shall cherish this experience for the rest of my life. I shall also wonder if,...
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Product
Axs Customer Care
#1323011
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Axs - Great assistance!

I was so grateful to speak with someone at AXS to answer an urgent question on the day of our event. Thank you so much for this help!!
4.1
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Axs Customer Care
#1318662
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