Product: Axs Customer Care Clear all filters (0 of 48 reviews match)
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AXS - Customer service

Customer service was very poor. Was not help after 20+ minutes being on the phone to be helped. That is a long time to have wait.
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Axs Customer Care
#1312261
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AXS Will Not Send Me My Money
The bottom line is AXS is awful to deal with when trying to obtain money from it after selling tickets. Its ACH transfer system is a failure, perhaps so that it can hold on to money and make money on "the float." The story unfolds as follows. I had to sell tickets...
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Anonymous
Jimmy

Ironically I just sold red rocks tickets and am going on day 4 of waiting for the transfer.

Anonymous
Hartley

An update. The situation is growing worse.On July 24, I spoke with customer service via telephone. The woman was apologetic, but completely unhelpful. She promised to take the...

1.0
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Axs Customer Care
#1308295
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AXS - Resolved ticket issue

They resolved my ticket issue. Emailed it to me and concert was great
3.7
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Axs Customer Care
#1305360
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AXS - Worse than cancer

The customer service was borderlune retarded and wadn't smart enough to understand my problem. I asked to be transfered to a supervisor and was hung up on
Product
Axs Customer Care
#1281637
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On AXS site it states that calls are charged at standard rate for land lines and mobiles. Once you have called they charge 7pence a min. They also make you write a min of 100 words just to stop you complaining like most ticket site they like your money but not any...
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Axs Customer Care
#1281327
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I do not know why anyone would choose to sell their tickets with AXS. I bought tickets in March - got a confirmation email and that was it. I have contact them several times throughout the last few months with ZERO return contact. Only way I could find their customer...
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1.0
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Axs Customer Care
#1263302
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Then, placed ad to re-sell on Stub Hub (AXS's partner site), and found that Caesars and/or AXS did not list "Trusted Resale Tickets" (Stub Hub) on their ticket Website for only the May 6th date in question; thus making it difficult if not impossible to re-sell these...
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2.2
Product
Axs Customer Care
I didn't like
  • No refund policy under any circumstances
  • Horrible customer service
#1248732
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AXS - Waiting to long

I'm trying to get my tickets and no one is helping me
2.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Axs Customer Care
#1246964
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I will NEVER purchase tickets from AXS.com EVER again. Purchased tickets for concert of Jimmy Buffett and Huey Lewis for October 20, 2018. Huey Lewis cancelled all remaining 2018 dates. I started contacting AXS.com, received only one reply to my numerous e-mails. That...
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Axs Customer Care
#1246078
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I have called and emailed axs at least a dozen times on the same issue. To date this simple issue has not been fixed. Apparently I had an old account and now I have two accounts. I buy tickets on one and they either vanish or go to the wrong account. It is impossible...
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Axs Customer Care
#1240667
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