Product: Axs Customer Care Clear all filters (77 of 77 reviews match)
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Axs - Your customer service SUCKS

1.0
Details
My tickets are not loading on my app and haven’t since I purchased them. I called after finally finding a phone number. I was taken to a page where I had to type the reason for my call and email before being connected to the system. I was finally transferred and pressed the option I needed and they system didn’t accept the presses number and was disconnected. I still have not resolved my issue!!!
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Review
#1269677 Review #1269677 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Order processing issue

Axs - ***

I have been calling since 10am this morning. I get put on hold then hung up on. Now the calls wont even go thru
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Review
#1267781 Review #1267781 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
1.0
Details
Must be a world record 50mins. Is there a different uk phone number apart from the number that ends with 5506? any thoughts would be gratefully received. I also noticed that AXS do not keep a view on what customers are reviewing maybe they should as this is nothing...
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1 comment
Anonymous
#1490002

I’m losing 3k. Never can get through on this bogus number. And the clerk tells me in email it’s my fault.

Review
#1267183 Review #1267183 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
Loss
$250

My horrible experience with Axs

1.0
Details
I called Axs to purchase tickets over the phone and did not get any help from anyone for over 30 mins then was hung up on. I called back and still was on hold listening to the automated music before anyone helped me for over 45 minutes and then the tickets sold out. Never once did anyone ever answer to help me. I will not purchase any tickets from Axs again. Worst customer service over the phone I’ve ever had.
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Review
#1264067 Review #1264067 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
1.0
Details
I do not know why anyone would choose to sell their tickets with AXS. I bought tickets in March - got a confirmation email and that was it. I have contact them several times throughout the last few months with ZERO return contact. Only way I could find their customer...
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Review
#1263302 Review #1263302 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Poor customer service
2.2
Details
Then, placed ad to re-sell on Stub Hub (AXS's partner site), and found that Caesars and/or AXS did not list "Trusted Resale Tickets" (Stub Hub) on their ticket Website for only the May 6th date in question; thus making it difficult if not impossible to re-sell these...
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Review
#1248732 Review #1248732 is a subjective opinion of poster.
Service
Axs Customer Care
Cons
  • Horrible customer service
  • No refund policy under any circumstances
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3200
Preferred solution
Full refund
Tags
  • refund tickets

Axs - Waiting to long

2.8
Details
I'm trying to get my tickets and no one is helping me
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Review
#1246964 Review #1246964 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Order processing issue
I will NEVER purchase tickets from AXS.com EVER again. Purchased tickets for concert of Jimmy Buffett and Huey Lewis for October 20, 2018. Huey Lewis cancelled all remaining 2018 dates. I started contacting AXS.com, received only one reply to my numerous e-mails. That...
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Review
#1246078 Review #1246078 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I have called and emailed axs at least a dozen times on the same issue. To date this simple issue has not been fixed. Apparently I had an old account and now I have two accounts. I buy tickets on one and they either vanish or go to the wrong account. It is impossible...
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Review
#1240667 Review #1240667 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Order processing issue
1.0
Details
I did not initially receive my tickets so I called AXS, they advised I check my firewall, I found them and emailed to confirm I had found them. AXS reissued new tickets without telling me (cancelling the old ones I had found, after I had contacted them to tell them I...
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Review
#1234358 Review #1234358 is a subjective opinion of poster.
Service
Axs Customer Care
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Full refund