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2.3

Lost tickets on mobile site. Logged into the waiting room for Sam Hunt tickets before 10am, before they went on sale to the public.

I had a presale code, but those were sold out quickly too. After waiting room, selected 4 tickets, total was $81 and change, then, next screen asks me to create an account. I create an account, screen goes blank or doesn't load. I can see the counter ticking down and nothing loads.

After 0:00 happens, I hit back and refresh -- tickets are sold out. I couldn't even purchase one ticket around 10:12am (12 min after on sale).

I rarely go to concerts and this is a prime reason-trying to get tickets and not get scammed. Optimize for users, both your mobile and desktop site.

Location: Englewood, Colorado

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