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Axs - The concert was cancelled 2 times and my money has not been return to me

I want all my money return to my card by tomorrow or you will be hearing from my Lawyer.
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#1536889 Review #1536889 is a subjective opinion of poster.
Product
Axs Concert Ticket

Axs in Frankfurt, Hesse - Broken processes and very slow customer service

I had to buy tickets trough AXS in 2018 and 2019 for 5-6 times now and the process did NOT work every single time. Always the same problem: I get the confirmation email (at least that works) and then no ticket following. I choose E-Ticket for convenience and downloaded their app. Now with every ticket so far, when I try to get the ticket in my app it says I can't find it because I choose a different delivery method like standard mail. Calling their customer service is a nightmare, waited at least 30 minutes every time, most times more. Submitting a web ticket on their suprt website only helped after asking for updates several times. This company is a nightmare and it's annoying that you have to use them if the concert is taking place in certain locations.
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#1504663 Review #1504663 is a subjective opinion of poster.
Product
Axs Concert Ticket

Axs - Scammers - ripped me off for $618

1.0
Details
Purchased two (2) tickets to Phil Collins at Target Center in Minneapolis October 21, 2018. Purchase made May 11, received a thank you email right away and a confirmation email May 15. My credit card was billed twice for these tickets May 12 and May 16. Twice daily calls to their "customer service" number end up with them cutting me off after sitting on hold for just over an hour. After several weeks of trying I actually did get to a human, who told me AXS could not help me, however they would refer my issue to Target Center for resolution. Never heard from anyone. Have had to file a protest with my credit card company and the BBB.
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#1500317 Review #1500317 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • Charged for something not purchased
Reason of review
Problems with payment
Loss
$618
Preferred solution
Full refund
Tags
  • Axs Cheats

Axs in Kansas City, Missouri - Getting my money bqck

I am trying to get my money from tickets I sold but when I click the link it says error.
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#1477245 Review #1477245 is a subjective opinion of poster.
Product
Axs Concert Ticket

Axs in Long Beach, California - I do not have the tickets available to use and I can not sell on the site

Axs - I do not have the tickets available to use and I can not sell on the site
Axs - I do not have the tickets available to use and I can not sell on the site
good afternoon! I made the purchase of the muse band show in san diego, I made the purchase in error, because I live in Los Angeles ... I put my ticket on sale on the site, but the AXS did not offer the sale of the tickets in the store. site, I sent several emails and I was not served. And also I can not see the tickets on the axes of the application to use. That is, I do not have the tickets available to use and I can not sell on the site, this is absurd! And AXS ignores all my emails. I want my rights!
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#1472340 Review #1472340 is a subjective opinion of poster.
Product
Axs Concert Ticket

Axs - Gabriel Iglasis tickets

Been on hold 45 minutes no one picking up. Worst customer service ever.
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#1469434 Review #1469434 is a subjective opinion of poster.
Product
Axs Concert Ticket

Axs in Buchanan Dam, Texas - Terrible service

I’ve tried for an hour to get some one and still no help. Do you actthace agents?
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#1437822 Review #1437822 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Poor customer service

Axs in Las Vegas, Nevada - Horrible experience

1.0
Details
Purchased Andrea Bocelli tickets but was not able to retrieve them in the app. Tried calling several times prior to event and customer service rep couldn’t help-the MGM ticket office actually was able to email me my tickets-will not use AXS again-horrible experience
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#1413034 Review #1413034 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Return, Exchange or Cancellation Policy

Axs in Maspeth, New York - I buy ticket and dont show

While the websit was processing my tickets i exited out thinking i made a mistake on the information before and it already took my money. May i get a refund
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#1381005 Review #1381005 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I tried to call customer support and nobody answered. Was on hold for 30+ minutes, so left my number for a callback. Haven't received one yet. We need a refund for our tickets that were purchased for 10/27 at Red Rocks Amphitheater. We just experienced a death in the...
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#1380747 Review #1380747 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Poor customer service
Loss
$136
Preferred solution
Full refund