Product: Axs Concert Ticket Rating: 2 Stars Clear all filters (10 of 83 reviews match)
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Axs - Worthless customer service!

1.6
Details
I bought tickets online & also bought insurance. I can’t go, but I can’t find any way to use the damned insurance to get a refund! I submitted a request several weeks ago & they responded that they would get back to me but I never heard anything. Now the event date is approaching & I’m about to lose $180+ on these damned tickets. AVOID AXS!!
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Review
#1656079 Review #1656079 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • Got total runaround and ignored
Cons
  • Terrible customer service
  • No understanding or effort to make it right
  • Difficult in procuring refund
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
Tags
  • Bad Experience
1.9
Details
I know being able to buy your tickets online is great but what they advertise and what they charge are two totally different things. I thought I would pay around $30 for concert tickets and then found it was $36 so I was already reluctant. But then all the “fees”...
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Review
#1650366 Review #1650366 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • I could use my phone for the concert
Cons
  • What you see advertized is not what you pay
Reason of review
Pricing issue
Loss
$14
Preferred solution
Let the company propose a solution
Tags
  • Pretty much a scam
1.8
Details
I ordered two tickets to a show and they charged my card twice, they refuse to refund the money back to my card. I ordered two tickets on September 5th and it took about an hour because the site was having a bunch of technical issues like service errors, down for...
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Review
#1357144 Review #1357144 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
I am unhappy about being billed twice, bad customer service lying to me and being refused by AXS to return the money.
Loss
$115
Preferred solution
Full refund
Tags
  • Refund
  • Billing
1.6
Details
These guys could use several classes on customer service. Tried transferring tickets to a friend for a great event. Confirmed her email and received email confirmation on my end that the tickets were sent to her email. She NEVER received the email. Spam or regular...
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Review
#1354802 Review #1354802 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • Horrible customer service
  • Fraudulent business practices
  • Service i received from the supervisor
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
Tags
  • Axs Scam

Axs - NO TICKET OR CONFIRMATION AND EMAILED SUPPORT 3 TIMES

2.0
Details
This is absolutely ridiculous. I have contacted 5 times now and was just hung up on by the service line. I have not received a confirmation email not my Tickets BUT I was charged for my tickets. Why have I not received them? Now the concert is sold out and if I do not have tickets I can’t even buy them again. I am a furious and very upset with this service.
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Review
#1336172 Review #1336172 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Problem with delivery

Axs - My tickets

1.8
Details
I got an email saying to accept my tickets using the AXS app. But then right after I received an email saying my ticket transfer was cancelled. So I don’t really know what to do.
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Review
#1297583 Review #1297583 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Order processing issue
1.9
Details
i bought my ticket online and never received the eticket to my email. called it in and finally after 30min got to someone but she couldn't help and transferred me to the call waiting queue. she said the system shows that it was issued but it didn't leave their queue...
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Review
#1231839 Review #1231839 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Poor customer service
Loss
$94
1.9
Details
I ordered tickets for a concert that the venue uses AXS back in February 2016, and had a horrible experience from start to finish. First I can't stand the whole waiting room format they like to use. It's not fair, and can end up leaving people in the waiting room for...
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Review
#950602 Review #950602 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • Waiting room
  • Unable to exchange tickets
  • Better seats on sale after tickets had already been on sale
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Axs Horrible

Axs in London, England - Absoulute joke

1.8
Details
Their website is appalling, get through after being in the waiting room for over an hour to then select 4 seats in any area and to be told that none are available. I tried selecting 1 seat in any area none available, any date selected none available. if they are sold out then tell us! i have now been on thier website for 2 hours and no tickets. the waiting room is *** ***. Disgusting service and why did the O2 choose these I do not know! I try to avoid AXS at every cost but when its the only choice for events i have no option. Ridiculous
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Review
#746529 Review #746529 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • Whole process
  • Website
  • Unable to select any tickets when showing they are there
Reason of review
Rubbish and pathetic website
Preferred solution
Let the company propose a solution
Tags
  • Axs Misleads Customers
  • Adele Tickets
  • Axs Website

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

Axs Reviews

  1. 204 reviews
  2. 43 reviews
  3. 15 reviews
  4. 7 reviews
  5. 7 reviews
Axs reviews
2.3
Details
Lost tickets on mobile site. Logged into the waiting room for Sam Hunt tickets before 10am, before they went on sale to the public. I had a presale code, but those were sold out quickly too. After waiting room, selected 4 tickets, total was $81 and change, then, next...
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Review
#557732 Review #557732 is a subjective opinion of poster.
Product
Axs Concert Ticket