Product: Axs Concert Ticket Rating: 1 Star Clear all filters (29 of 83 reviews match)
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Axs in Denver, Colorado - Tickets not on app

1.0
Details
Axs - Tickets not on app
I purchased tickets for decadence and have proof of purchase via my bank statement and the ticket is not appearing on my AXS app
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#1709497 Review #1709497 is a subjective opinion of poster.
Product
Axs Concert Ticket
1.0
Details
I lost 200GBP for ticket that doesn't ever come. or confirmed. This is how they work modus! They didn't sent the email confirmation. They always said everything is fine and contact 72 hours before the event (what kind of term is this???). The response is automatic in...
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#1693102 Review #1693102 is a subjective opinion of poster.
Product
Axs Concert Ticket
1.0
Details
YES! AXS is holding $465 from an Elton John concert for seats that I sold through AXS a week before the concert. We upgraded to better seats and there was no problem with that purchase. Las Vegas Mobile T Arena is just as guilty because AXS was the one and only way to...
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#1675714 Review #1675714 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • How it is a total scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$465
Preferred solution
Full refund
Tags
  • Poor Customer Care
1.4
Details
Bought 2 pairs of tickets through their app. They were from rellers but the reseller tickets are listed right on their seat map on their site and are "verified and safe". They took my money and sent me a receipt. 6 months later, i check my app (where they send digital...
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#1631113 Review #1631113 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • First rep seemed to care but was wrong
  • Three out of four customer service agents friendly
Cons
  • No understanding or effort to make it right
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Deliver product or service ordered

Axs - Misleading information from customer service

1.0
Details
I brought tickets for kcon la 2019, and 10 min later found better seatings.. we called customer service to see if they could be upgraded. The customer service agent told us it could be upgraded and he tried to do so but his options where not better that the one we already had. He instructed us to hang up and just buy a second set of tickets (upgraded) and call back and cancell the first set. So we did! 30 min later we talk to a second customer service agent and she said is non refundable. After multiple calls, now they are saying the recorded conversation the employee never said that!!! $650 on tickets to never be used! Misleading, they dont own the mistakes made by their employees!!!
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#1597633 Review #1597633 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$643
Preferred solution
Full refund
Tags
  • refund tickets
  • Axs Website
  • Axs Cheats

Axs - Hugh Jackman vip rip off

1.0
Details
Bought 6 vip tickets from AXS for Hugh Jackman in Manchester 25/5/19. I paid £210 per ticket . The tickets had £71 printed on and the Diamond VIP package included a number of signed items . My wife picked the packs up and she didn’t get what was advertised and the signatures were printed ! Disgusting.
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#1542498 Review #1542498 is a subjective opinion of poster.
Product
Axs Concert Ticket

Axs - Scammers - ripped me off for $618

1.0
Details
Purchased two (2) tickets to Phil Collins at Target Center in Minneapolis October 21, 2018. Purchase made May 11, received a thank you email right away and a confirmation email May 15. My credit card was billed twice for these tickets May 12 and May 16. Twice daily calls to their "customer service" number end up with them cutting me off after sitting on hold for just over an hour. After several weeks of trying I actually did get to a human, who told me AXS could not help me, however they would refer my issue to Target Center for resolution. Never heard from anyone. Have had to file a protest with my credit card company and the BBB.
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#1500317 Review #1500317 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • Charged for something not purchased
Reason of review
Problems with payment
Loss
$618
Preferred solution
Full refund
Tags
  • Axs Cheats

Axs in Las Vegas, Nevada - Horrible experience

1.0
Details
Purchased Andrea Bocelli tickets but was not able to retrieve them in the app. Tried calling several times prior to event and customer service rep couldn’t help-the MGM ticket office actually was able to email me my tickets-will not use AXS again-horrible experience
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#1413034 Review #1413034 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I tried to call customer support and nobody answered. Was on hold for 30+ minutes, so left my number for a callback. Haven't received one yet. We need a refund for our tickets that were purchased for 10/27 at Red Rocks Amphitheater. We just experienced a death in the...
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Review
#1380747 Review #1380747 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Poor customer service
Loss
$136
Preferred solution
Full refund

Contact Axs Customer Service

Website:
www.axs.com
Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

Axs Reviews

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Axs reviews

Axs - Flashseats Failure

1.0
Details
I tried purchasing tickets for first time direct from my flashseats app. My card was not on file, so I added it. However, I received error saying my card was already active. I have one account only. I’ve emailed support - nothing. Now, 30 mins on the phone - nothing. Total garbage.
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#1366961 Review #1366961 is a subjective opinion of poster.
Product
Axs Concert Ticket
Reason of review
Order processing issue