Axs Concert Ticket Reviews and Complaints
Clear all filters
(0 of 83 reviews match)
Seller:
State:
Show
City:
Show
Product:
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Axs - Ticket problem
I bought tickets and they never appeared on my axs account been emailing since last week still nothing and the concert is coming up
Review
Product
Axs Concert Ticket
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Axs in Denver, Colorado - Tickets not on app
I purchased tickets for decadence and have proof of purchase via my bank statement and the ticket is not appearing on my AXS app
Review
Product
Axs Concert Ticket
I lost 200GBP for ticket that doesn't ever come. or confirmed. This is how they work modus! They didn't sent the email confirmation. They always said everything is fine and contact 72 hours before the event (what kind of term is this???). The response is automatic in...
View full review
Review
Product
Axs Concert Ticket
YES! AXS is holding $465 from an Elton John concert for seats that I sold through AXS a week before the concert. We upgraded to better seats and there was no problem with that purchase. Las Vegas Mobile T Arena is just as guilty because AXS was the one and only way to...
View full review
Review
Product
Axs Concert Ticket
Cons
- How it is a total scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$465
Preferred solution
Full refund
Tags
Axs - Worthless customer service!
I bought tickets online & also bought insurance. I can’t go, but I can’t find any way to use the damned insurance to get a refund! I submitted a request several weeks ago & they responded that they would get back to me but I never heard anything. Now the event date is approaching & I’m about to lose $180+ on these damned tickets. AVOID AXS!!
Review
Product
Axs Concert Ticket
Pros
- Got total runaround and ignored
Cons
- Terrible customer service
- No understanding or effort to make it right
- Difficult in procuring refund
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
Tags
I know being able to buy your tickets online is great but what they advertise and what they charge are two totally different things. I thought I would pay around $30 for concert tickets and then found it was $36 so I was already reluctant. But then all the “fees”...
View full review
Review
Product
Axs Concert Ticket
Pros
- I could use my phone for the concert
Cons
- What you see advertized is not what you pay
Reason of review
Pricing issue
Loss
$14
Preferred solution
Let the company propose a solution
Tags
Bought 2 pairs of tickets through their app. They were from rellers but the reseller tickets are listed right on their seat map on their site and are "verified and safe". They took my money and sent me a receipt. 6 months later, i check my app (where they send digital...
View full review
Review
Product
Axs Concert Ticket
Pros
- First rep seemed to care but was wrong
- Three out of four customer service agents friendly
Cons
- No understanding or effort to make it right
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Deliver product or service ordered
Axs - Misleading information from customer service
I brought tickets for kcon la 2019, and 10 min later found better seatings.. we called customer service to see if they could be upgraded. The customer service agent told us it could be upgraded and he tried to do so but his options where not better that the one we already had. He instructed us to hang up and just buy a second set of tickets (upgraded) and call back and cancell the first set. So we did! 30 min later we talk to a second customer service agent and she said is non refundable. After multiple calls, now they are saying the recorded conversation the employee never said that!!! $650 on tickets to never be used! Misleading, they dont own the mistakes made by their employees!!!
Review
Product
Axs Concert Ticket
Cons
- Terrible customer service
Reason of review
Poor customer service
Loss
$643
Preferred solution
Full refund
Tags
Axs - No one helps with a problem
How we can contact you we bought 4 tickets and never received the confirmation who can help us.
Review
Product
Axs Concert Ticket
Axs - Hugh Jackman vip rip off
Bought 6 vip tickets from AXS for Hugh Jackman in Manchester 25/5/19. I paid £210 per ticket . The tickets had £71 printed on and the Diamond VIP package included a number of signed items . My wife picked the packs up and she didn’t get what was advertised and the signatures were printed ! Disgusting.
Review
Product
Axs Concert Ticket
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel