Product: Axs Concert Ticket Clear all filters (81 of 81 reviews match)
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1.0
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I lost 200GBP for ticket that doesn't ever come. or confirmed. This is how they work modus! They didn't sent the email confirmation. They always said everything is fine and contact 72 hours before the event (what kind of term is this???). The response is automatic in...
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#1693102 Review #1693102 is a subjective opinion of poster.
Product
Axs Concert Ticket
1.0
Details
YES! AXS is holding $465 from an Elton John concert for seats that I sold through AXS a week before the concert. We upgraded to better seats and there was no problem with that purchase. Las Vegas Mobile T Arena is just as guilty because AXS was the one and only way to...
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#1675714 Review #1675714 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • How it is a total scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$465
Preferred solution
Full refund
Tags
  • Poor Customer Care

Axs - Worthless customer service!

1.6
Details
I bought tickets online & also bought insurance. I can’t go, but I can’t find any way to use the damned insurance to get a refund! I submitted a request several weeks ago & they responded that they would get back to me but I never heard anything. Now the event date is approaching & I’m about to lose $180+ on these damned tickets. AVOID AXS!!
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#1656079 Review #1656079 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • Got total runaround and ignored
Cons
  • No understanding or effort to make it right
  • Difficult in procuring refund
  • Terrible customer service
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
Tags
  • Bad Experience
1.9
Details
I know being able to buy your tickets online is great but what they advertise and what they charge are two totally different things. I thought I would pay around $30 for concert tickets and then found it was $36 so I was already reluctant. But then all the “fees”...
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#1650366 Review #1650366 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • I could use my phone for the concert
Cons
  • What you see advertized is not what you pay
Reason of review
Pricing issue
Loss
$14
Preferred solution
Let the company propose a solution
Tags
  • Pretty much a scam
1.4
Details
Bought 2 pairs of tickets through their app. They were from rellers but the reseller tickets are listed right on their seat map on their site and are "verified and safe". They took my money and sent me a receipt. 6 months later, i check my app (where they send digital...
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#1631113 Review #1631113 is a subjective opinion of poster.
Product
Axs Concert Ticket
Pros
  • Three out of four customer service agents friendly
  • First rep seemed to care but was wrong
Cons
  • No understanding or effort to make it right
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Deliver product or service ordered

Axs - Misleading information from customer service

1.0
Details
I brought tickets for kcon la 2019, and 10 min later found better seatings.. we called customer service to see if they could be upgraded. The customer service agent told us it could be upgraded and he tried to do so but his options where not better that the one we already had. He instructed us to hang up and just buy a second set of tickets (upgraded) and call back and cancell the first set. So we did! 30 min later we talk to a second customer service agent and she said is non refundable. After multiple calls, now they are saying the recorded conversation the employee never said that!!! $650 on tickets to never be used! Misleading, they dont own the mistakes made by their employees!!!
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#1597633 Review #1597633 is a subjective opinion of poster.
Product
Axs Concert Ticket
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$643
Preferred solution
Full refund
Tags
  • refund tickets
  • Axs Website
  • Axs Cheats

Axs - No one helps with a problem

How we can contact you we bought 4 tickets and never received the confirmation who can help us.
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#1560244 Review #1560244 is a subjective opinion of poster.
Product
Axs Concert Ticket

Axs - Hugh Jackman vip rip off

1.0
Details
Bought 6 vip tickets from AXS for Hugh Jackman in Manchester 25/5/19. I paid £210 per ticket . The tickets had £71 printed on and the Diamond VIP package included a number of signed items . My wife picked the packs up and she didn’t get what was advertised and the signatures were printed ! Disgusting.
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#1542498 Review #1542498 is a subjective opinion of poster.
Product
Axs Concert Ticket

Axs - The concert was cancelled 2 times and my money has not been return to me

I want all my money return to my card by tomorrow or you will be hearing from my Lawyer.
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#1536889 Review #1536889 is a subjective opinion of poster.
Product
Axs Concert Ticket

Contact Axs Customer Service

Mailing Address:
Los Angeles, California
United States
Phone:
(888) 929-7849
All Axs Contacts

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Axs in Frankfurt, Hesse - Broken processes and very slow customer service

I had to buy tickets trough AXS in 2018 and 2019 for 5-6 times now and the process did NOT work every single time. Always the same problem: I get the confirmation email (at least that works) and then no ticket following. I choose E-Ticket for convenience and downloaded their app. Now with every ticket so far, when I try to get the ticket in my app it says I can't find it because I choose a different delivery method like standard mail. Calling their customer service is a nightmare, waited at least 30 minutes every time, most times more. Submitting a web ticket on their suprt website only helped after asking for updates several times. This company is a nightmare and it's annoying that you have to use them if the concert is taking place in certain locations.
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#1504663 Review #1504663 is a subjective opinion of poster.
Product
Axs Concert Ticket