Product: Axs Concert Ticket Clear all filters (83 of 83 reviews match)
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I went on the AXS site at the exact time the tickets for Fleetwood Mac were starting their sale. I was thrown into a cue where I had to watch and wait for my turn. It took about 1/2 hour. When it was my turn, I wanted to purchase 2 tickets on main floor.Site wouldn't...
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4 1
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#518923 Review #518923 is a subjective opinion of poster.
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Axs Concert Ticket

Axs in Clarksburg, West Virginia - Website issues, givent he wrong ticket, horrible customer service.

Worst experience with customer service and website. When their website has an issue and your ticket needs to be switched because of it. They will send you in circles and you will still be stuck with the wrong ticket and the end of the day. Really the worst customer service and policies. The website issue with the new function which allows you to reserve extra tickets when purchasing so that you can invite friends to come along with you. It does not tell you which ticket you are purchasing of the lot. According to the customer representative you receive a random ticket of the bunch. Ultimately if you are reserving tickets and buying tickets, the functionality should exist to choose which ticket you purchase and which ticket/tickets you reserve. When I approached them with the issue the customer service representatives had no idea how to deal with it (I'm assuming it is a relatively new function on their website and therefore a relatively new issue, but if that is the case, they should understand that functionality issues need to be dealt with).
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4 0
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#512104 Review #512104 is a subjective opinion of poster.
Product
Axs Concert Ticket
Loss
$406
Tags
  • AXS Horrible Customer Service

I bought 2 tickets to a concert. While I was out of town it was postponed. I was never notified the concert was postponed! So my wife and I drove 2.5 hours (one way) to the show just to find out it was postponed. They need do a better job of informing the ticket...
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2 0
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#456457 Review #456457 is a subjective opinion of poster.
Product
Axs Concert Ticket
Loss
$180
Tags
  • AXS Horrible Customer Service