AXS
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Houston, TexasBecause I put wrong t my email
User's recommendation: More information about customers service
. Purchased insurance for a concert that did not happen because of weather. Received no refund and only a run around.
I had purchased insurance. Two reps from AXS told me that there will be no refunds for Dwight Yoakam because of the weather.
He did not come on stage because there was thunder and lightning. Everyone was instructed to leave the venue. I was told by AXS that Levitt Pavilion needs to authorize refunds and they did not for the Dwight Yoakam concert that did not happen. I had
purchased insurance and the insurance company said they could not find my order.
I gave them my order number from my ticket purchase and also sent them a screenshot of my bank statement showing I had purchased insurance at the same time I purchased my ticket. Bottom line it has been a complete runaround. AXS is not taking responsibility and told me to call the insurance company. The insurance company could not find my order and told me to call AXS to get the correct order number.
AXS gave me the same number I had in the first place.
Then I had to take a screenshot of my bank statement to prove I purchased insurance. I had to email it to the insurance company. Havent heard anything from AXS or the insurance company.
Neither one have had the courtesy to touch base with me to give me an update as to whether theyre working on it or they dropped the issue totally. Worst experience ever.
Preferred solution: Full refund
User's recommendation: Purchasing Insurance is a scam and AXS is the worst To deal with if you have a problem.
Deceptive online practices, terrible service
- Bait and switch
- Deceptive practices
Preferred solution: Full refund
User's recommendation: Don't transact with them - avoid their events!
Can't access purchased tickets
User's recommendation: Don't use AXS.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Woodland Hills, CaliforniaHave not received the tickets I have nought
User's recommendation: Horrible customer service. Not user friendly. I have been charged twice for tickets which I cannot find in my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNEVER RECEIVED REFUND!!!
- Refund policy
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst
- Impossible to deal with
Preferred solution: My money
User's recommendation: Never resell on this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissed whole reason I came.
Preferred solution: Full refund
User's recommendation: Run as soon as you see that your tickets are being sent to this app. Like, as fast as you can.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost information of my tickets no phone to call
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely diabolical
- Loads
Preferred solution: Full refund
User's recommendation: Nope
Difficult to update my names
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ashburn, VirginiaLost information of my tickets
User's recommendation: Phone number to call
Can't enter billing address for credit card
Preferred solution: Finish my purchase
Tickets
Cant buy tickets
- Your virtual chat assistance sucks
Preferred solution: I WANT TO BUY 2 tickets NOT 3!
User's recommendation: Steer clear
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