Jonpaul Iwc

Tickets not showing up in my events

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I received a confirmation email for my tickets but they are not appearing in my events?? They are still being delivered and such but I would like to see confirmation on the app as well
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Reason of review:
Order processing issue
Oleda Qkk

Forget about a refund, even for a death or terminal illness

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Purchased VIP package (they make you buy two(2) tickets, even if you want only one(1) ticket. Only an hour later was advised of a cancer problem in immediate family.

Requested refund, and ability to verify with Oncologist. Days later advised no refund regardless of reasons. This after purchasing DOZENS of VIP packages from them over the years. Then, referred to Caesars Palace Box Office, who were rude and offensive and would make no allowances whatsoever.

Then, placed ad to re-sell on Stub Hub (AXS's partner site), and found that Caesars and/or AXS did not list "Trusted Resale Tickets" (Stub Hub) on their ticket Website for only the May 6th date in question; thus making it difficult if not impossible to re-sell these VIP front row seats. Lost over $3,000.00.

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Loss:
$3200
Cons:
  • No refund policy under any circumstances
  • Horrible customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Jhonathan Sri

Give Tickets

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We had been on the site to buy the bts tickets, we were on the waiting like as soon as possible, for all the way to the last step and then it stopped working. We would like 2 extra bts tickets for at most $250 each at a good spot.
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Reason of review:
Order processing issue
Jazline Klo

Your website sucks

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I am signedd into my account and iy says im not signed in and wont let me sign in because it has an error but we tried all of my friends and it wont work for them
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Reason of review:
Bad quality
Iam Uqr
map-marker Morrison, Colorado

Didn’t get tickets for Leftover Salmon at RedRocks May 5

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PLEASE CALL ME!!!! Judy Selig. 616-634-****
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Reason of review:
Problem with delivery
1 comment
Guest

Ah that is a lovely mountain to climb. I have been up to the top several times.

Watch out for rattlesnakes though! I saw a huge one there once, almost 5 feet long, and a baby rattler almost bit me on that trail. I did not go back there for several months after that!

I waited until it was well into the winter time. I recommend bringing gloves and trekking poles too.

James Mee
map-marker Los Angeles, California

Customer service really sucks. you wait forever and still they cannot help.

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i bought my ticket online and never received the eticket to my email. called it in and finally after 30min got to someone but she couldn't help and transferred me to the call waiting queue. she said the system shows that it was issued but it didn't leave their queue and she doesn't know how to fix it. it's now 54min wait.... my concert is in a few days. such terrible service and even their apps sucks. they don't know how to do online and customer service. must run on a skinny budget. I have used them before and luckily i i didn't need to call for customer support and had no idea it was this bad. next time, i will try another vendor for sure.
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Loss:
$94
Reason of review:
Poor customer service
Hien Lbe
map-marker Fort Worth, Texas

Can't find ticket

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No response did not send tickets
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Reason of review:
Problem with delivery
Anonymous

Hold times

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Clearly nobody answers their phone...been on hold 4x for over 1 hr. Nobody answers. Nobody answers emails on a timely manner either. Bad customer service
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Reason of review:
Poor customer service
Anonymous

Customer service

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Today is my second time trying to get a hold of someone. Last night i held on for 45 mins. At thus point i would even be glad to have contact with automation on the phone. I have to say that you suck and wow
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Reason of review:
Poor customer service
Anonymous

They don't care about customer experience

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AEG is motivated my money and money alone, they will do whatever they can to squeeze extra bucks out of fans and actively support scalping with their partnership with StubHub. They are completely unresponsive to customer complaints, because they know that at the end of the day, people will still pay to see the shows.

Now they are positioning to change the way Red Rocks works by whittling away at the general admission sections and charging more for rows closer to the stage. It's a travesty that a company who cares so little about fans is in charge of ticketing for such a special venue.

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Reason of review:
Poor customer service

Preferred solution: I want Red Rocks to end their partnership with AXS

Anonymous

Bill Murray, Jan Vogler and friends Bellco Theatre Denver

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On 10/2/17 purchased tickets to this event through AXS. Today - day before event I cannot locate email with tickets - never received.

Sent email per their instructions. They emailed back that it would take "several days" to get back to me. Started calling yesterday to "customer service" number provided. Called 3 times - up to 50 minutes on hold each time - finally got someone to answer!

Was told that these tickets had already been reissued - check my spam mail. Untrue - no emails! My only option now was will-call - arrive early to pick up tickets. I can only hope they will be there when I arrive.

I would strongly hesitate to buy tickets to any future events AXS was the ticket broker!!! Horrible service!!

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Reason of review:
Problem with delivery
Kelon Hys

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Verified Reviewer

Terrible Customer Service

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In 2 days I have been on hold for over 3 hours. When I get someone they have no idea what I’m talking about and transfer me again. They screwed up VIP packages. I thought I got it resolved because they responded through FB messenger that the promoter approved an upgrade. They said they can’t process the transaction unless it’s over the phone. They don’t answer though! Beyond frustrated!
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Reason of review:
Order processing issue
Anonymous

Paid for tickets but never recieved them

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I paid for tickets and never recieved i called several times no one answered, and i sent several emails no replies. All i want is my money back. Im not going to pay for a service something i never recieved
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Reason of review:
Problem with delivery
Anonymous
map-marker Las Vegas, Nevada

Rude customer service on phone

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Called to inquire about buying tickets for a concert at T-Mobile arena in Las Vegas. I have never bought tickets over the phone before.

After waiting 20 minutes on the phone, I spoke to a girl named Harriet. She was extremely rude, and I could barely hear her over the room full of other people on the phones. She looked up the event and told me, "I don't have anything in my inventory." I said, "Ok, so what does that mean? Is the concert sold out?" She responded, "I don't have anything in my IN-VEN-TO-REE," like saying it louder and ruder would elucidate things.

Then she told me to look on StubHub. What rude customer service.

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Cons:
  • Harriet
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Unfair set up of ticket waitlist

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The way the waiting room is set up is completely unfair. For a company that prides themselves on fairness with purchase, this company sure can't seem to be fair.

I waited online hours before Monsta x tickets went on sale to be sure I would get the P1 VIP tickets that I so desperately wanted. Only to be shoved into a "waiting room" 30 minutes before the tickets went on sale. The website informed me that I had a place in line only, my place was randomized and not determined by how long I had been waiting.

I did not get my chance to purchase tickets until 15 minutes after the tickets went on sale, despite waiting on the website hours before the sale time. In turn, the tickets I waited for were gone only to be resold for 8 times the original price by other companies, and I was left with bad seats, with absolutely no VIP perks.

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Reason of review:
Not as described/ advertised
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